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Customer Service Rep

In Missouri / United States

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Customer Service Rep   

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JOB TITLE:

Customer Service Rep

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Kansas City Missouri / United States

JOB DESCRIPTION:

Customer Service Rep
Pay Rate: $25.35/HR
after first week or so of training 11-8 M-F, are asked to work 11a-8p either Sunday-Thursday or 11a-8p Tuesday-Saturday

The Fraud Representative primarily handles various functions associated with fraud and abuse. Responsibilities include but are not limited to answering calls from both customers and non-customers. This position consists of, but is not limited to handling manual review calls.

MAJOR DUTIES AND RESPONSIBILITIES
--Actively and consistently supports all efforts to simplify and enhance the customer experience.
--Leverage appropriate resources to support the identification and initiation of fraud or abuse investigations, and ensure relevant information is appropriately collected, analyzed, and documented
--Requests additional caller documentation when required for investigation
--Completes investigation/documentation and provides communication back to the caller
--Bring resolution to fraudulent claims by employing tools that detect and disrupt fraud schemes
--Evaluate, process, and document identity theft and customer validation claims
--Exceed customer expectations by understanding their specific requirements and impact
--Utilize defined metrics for tracking and reporting
--Adapts procedures, processes, tools, equipment and techniques to accomplish the requirements of the position
--Perform other duties as requested by supervisor

REQUIRED QUALIFICATIONS
--Ability to read, write, speak and understand English.
--Working knowledge of cable or telecom operations, fraud investigation and/or detection and analysis, and laws/regulations related to fraud and general risk management
--Critical Thinking skills, ability to make decisions and communicate them despite negative reactions
--Ability to be organized, detailed, meet deadlines, manage time, and maintain accuracy while in a fast paced, high volume environment
--Demonstrated customer interface with good negotiating skills.
--Ability to make sound decisions and use proper discretion in handling customer issues within company guidelines
--Possess good verbal, written and interpersonal communication skills in order to communicate effectively and professionally with internal and external customers, while maintaining confidentiality
--Proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint)
--General knowledge of Fraud operations, policies and procedures
--Self-starter possessing the ability to work independently while supporting a team environment
--Enthusiasm and interest in Fraud, compliance and related services
--Ability to remain empathetic while communicating risk decisions, ability to de-escalate calls when communicating difficult messages
--Must be able to work in a team environment and adhere to company guidelines and practices.
--Ability to effectively present information and respond to questions from leaders, clients, customers, and the general public
--Demonstrated working knowledge of computers, spreadsheet and word processing software is required
--Requires self-motivation, accuracy, problem solving and the ability to perform effectively in a fast paced multi-tasking environment
--Operational knowledge of Sales & Customer Service is preferred
--Ability to remain adaptable and resilient to all situations displaying positive behavior that is aligned with Spectrum values

Education
--High school diploma or general education degree (GED)
--Bachelor's degree from a four-year college or university; or equivalent training, education or experience preferably in a field related to fraud OR 3+ years of experience in fraud.

Position Details

POSTED:

Aug 13, 2021

EMPLOYMENT:

INDUSTRY:

Accounting and Clerical

SNAPRECRUIT ID:

S16204860670052550

LOCATION:

Missouri / United States

CITY:

Kansas City

Job Origin:

Jobsrus_organic_feed

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In Dallas Fort Worth
Aug 19, 2017 9am-6pm
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Customer Service Rep    Apply

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Customer Service Rep
Pay Rate: $25.35/HR
after first week or so of training 11-8 M-F, are asked to work 11a-8p either Sunday-Thursday or 11a-8p Tuesday-Saturday

The Fraud Representative primarily handles various functions associated with fraud and abuse. Responsibilities include but are not limited to answering calls from both customers and non-customers. This position consists of, but is not limited to handling manual review calls.

MAJOR DUTIES AND RESPONSIBILITIES
--Actively and consistently supports all efforts to simplify and enhance the customer experience.
--Leverage appropriate resources to support the identification and initiation of fraud or abuse investigations, and ensure relevant information is appropriately collected, analyzed, and documented
--Requests additional caller documentation when required for investigation
--Completes investigation/documentation and provides communication back to the caller
--Bring resolution to fraudulent claims by employing tools that detect and disrupt fraud schemes
--Evaluate, process, and document identity theft and customer validation claims
--Exceed customer expectations by understanding their specific requirements and impact
--Utilize defined metrics for tracking and reporting
--Adapts procedures, processes, tools, equipment and techniques to accomplish the requirements of the position
--Perform other duties as requested by supervisor

REQUIRED QUALIFICATIONS
--Ability to read, write, speak and understand English.
--Working knowledge of cable or telecom operations, fraud investigation and/or detection and analysis, and laws/regulations related to fraud and general risk management
--Critical Thinking skills, ability to make decisions and communicate them despite negative reactions
--Ability to be organized, detailed, meet deadlines, manage time, and maintain accuracy while in a fast paced, high volume environment
--Demonstrated customer interface with good negotiating skills.
--Ability to make sound decisions and use proper discretion in handling customer issues within company guidelines
--Possess good verbal, written and interpersonal communication skills in order to communicate effectively and professionally with internal and external customers, while maintaining confidentiality
--Proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint)
--General knowledge of Fraud operations, policies and procedures
--Self-starter possessing the ability to work independently while supporting a team environment
--Enthusiasm and interest in Fraud, compliance and related services
--Ability to remain empathetic while communicating risk decisions, ability to de-escalate calls when communicating difficult messages
--Must be able to work in a team environment and adhere to company guidelines and practices.
--Ability to effectively present information and respond to questions from leaders, clients, customers, and the general public
--Demonstrated working knowledge of computers, spreadsheet and word processing software is required
--Requires self-motivation, accuracy, problem solving and the ability to perform effectively in a fast paced multi-tasking environment
--Operational knowledge of Sales & Customer Service is preferred
--Ability to remain adaptable and resilient to all situations displaying positive behavior that is aligned with Spectrum values

Education
--High school diploma or general education degree (GED)
--Bachelor's degree from a four-year college or university; or equivalent training, education or experience preferably in a field related to fraud OR 3+ years of experience in fraud.


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