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Customer Service Representative

In Illinois / United States

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Customer Service Representative   

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JOB TITLE:

Customer Service Representative

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Chicago Illinois / United States

JOB DESCRIPTION:

Customer Service Representative
PayRate: $24.00/HR
Shift: 9am-6pm ; M-F

CorTech is looking to hire a Customer Service Representative in Chicago, IL.


The Customer Service Representative is responsible for providing technical support for hardware and software applications to our SkyBitz Tank Monitoring customers via the support portal, email and phone. You will be responsible for answering hardware and application questions related to software navigation, product configuration and reporting.

We are looking for a dynamic individual with excellent communication skills and a background providing technical support for Hardware and Software platforms!

• Provide technical support and troubleshoot with regard to:
o Connectivity and wireless signal issues
o Differential pressure and sensor technology issues
o Product installation assistance to our Value Added Resellers (VAR) and direct Tank Monitoring customers
• Manage the Hardware RMA process for all customers
• Collaborate extensively with peers, members of the Customer Experience team and Tank Engineering team
• Interact with customers and team members with professionalism and maturity
• Manage queue on a daily basis by prioritizing tickets, updating status, and documenting all action taken
• Perform special projects and other duties as assigned

Position Requirements:
• At least 2 years of experience in a customer support role
• Proficient in various computer software applications (Excel, Word, Outlook, Access, SFDC & Great Plains)
• Demonstrated ability to research and resolve problems using a variety of resources and tools
• Strong verbal and written communication skills
• Must have good organization and documentation skills
• Ability to communicate effectively with internal and external customers
• Experience in wireless, chemical, diesel, propane or gasoline industries preferred
• Bachelor’s Degree with computer and/or electrical engineering knowledge preferred, or equivalent experience


Position Details

POSTED:

Jul 24, 2021

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S162048615885310704

LOCATION:

Illinois / United States

CITY:

Chicago

Job Origin:

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Customer Service Representative    Apply

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Customer Service Representative
PayRate: $24.00/HR
Shift: 9am-6pm ; M-F

CorTech is looking to hire a Customer Service Representative in Chicago, IL.


The Customer Service Representative is responsible for providing technical support for hardware and software applications to our SkyBitz Tank Monitoring customers via the support portal, email and phone. You will be responsible for answering hardware and application questions related to software navigation, product configuration and reporting.

We are looking for a dynamic individual with excellent communication skills and a background providing technical support for Hardware and Software platforms!

• Provide technical support and troubleshoot with regard to:
o Connectivity and wireless signal issues
o Differential pressure and sensor technology issues
o Product installation assistance to our Value Added Resellers (VAR) and direct Tank Monitoring customers
• Manage the Hardware RMA process for all customers
• Collaborate extensively with peers, members of the Customer Experience team and Tank Engineering team
• Interact with customers and team members with professionalism and maturity
• Manage queue on a daily basis by prioritizing tickets, updating status, and documenting all action taken
• Perform special projects and other duties as assigned

Position Requirements:
• At least 2 years of experience in a customer support role
• Proficient in various computer software applications (Excel, Word, Outlook, Access, SFDC & Great Plains)
• Demonstrated ability to research and resolve problems using a variety of resources and tools
• Strong verbal and written communication skills
• Must have good organization and documentation skills
• Ability to communicate effectively with internal and external customers
• Experience in wireless, chemical, diesel, propane or gasoline industries preferred
• Bachelor’s Degree with computer and/or electrical engineering knowledge preferred, or equivalent experience



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