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Customer Service Representative

In Pennsylvania / United States

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Customer Service Representative   

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JOB TITLE:
Customer Service Representative
JOB TYPE:

JOB SKILLS:
JOB LOCATION:
Herndon VA Pennsylvania / United States

JOB DESCRIPTION :
Cortech is seeking a customer service rep for our client in Herndon, VA

Job Description: The Customer Engagement Manager I (CEM I) is a key member of the Customer Experience team. The ideal candidate will be a product and solutions expert that can manage the logistics of onboarding and training SkyBitz small to large scale customers. This position requires strong customer facing skills to manage implementation activities and to provide value added training and consulting services while managing customer engagements.

Required Skills, Abilities & Knowledge:
• 3+ years of application software implementation and/or management consulting experience in applying technology to meet customer needs.
• 3+ years of Project management skills and experience (work estimates and estimating models).
• Excellent analytical and project management skills.
• Ability to manage customer expectations in complex situations as well as align best practices.
• Ability to manage multiple customers and projects/tasks simultaneously.
• Proven ability to manage training programs and initiatives for various product lines.
• Full software implementation life cycle experience that include COTS.
• Must be self-managed and able to develop and maintain their schedule and priorities.
• Ability to understand complex solutions and concisely articulate the value propositions in such a way that is easily understood by target audiences.
• Possess excellent oral and written communication skills and the ability to deliver stand-up presentations to internal and external audiences.
• A motivated and results-oriented trainer and team player with the demonstrated ability to focus on details and be able to tell and present the SkyBitz and Telular story.
• Demonstrated ability to work closely with customer experience, sales, engineering and marketing to develop training programs and materials in support of the sales environment and sales cycle.
• Ability to wear multiple hats (Project Manager, Training Manager, and Consultant).
• A hands-on technical trainer with a successful record developing and delivering highly technical product training programs.
• Must be able to develop materials that depict examples of our hardware and software solutions.
• Travel to customer sites as required.
Preferred Skills, Abilities & Knowledge:
• Background in telecommunications, information technology, software and understanding in the IoT/M2M industry preferred.
• Minimum of 5 years of relevant functional experience in a fast-paced SaaS technology environment.

Position Details

Jun 20, 2021
S16204861177838079
Pennsylvania / United States
Herndon VA
A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Customer Service Representative    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Cortech is seeking a customer service rep for our client in Herndon, VA

Job Description: The Customer Engagement Manager I (CEM I) is a key member of the Customer Experience team. The ideal candidate will be a product and solutions expert that can manage the logistics of onboarding and training SkyBitz small to large scale customers. This position requires strong customer facing skills to manage implementation activities and to provide value added training and consulting services while managing customer engagements.

Required Skills, Abilities & Knowledge:
• 3+ years of application software implementation and/or management consulting experience in applying technology to meet customer needs.
• 3+ years of Project management skills and experience (work estimates and estimating models).
• Excellent analytical and project management skills.
• Ability to manage customer expectations in complex situations as well as align best practices.
• Ability to manage multiple customers and projects/tasks simultaneously.
• Proven ability to manage training programs and initiatives for various product lines.
• Full software implementation life cycle experience that include COTS.
• Must be self-managed and able to develop and maintain their schedule and priorities.
• Ability to understand complex solutions and concisely articulate the value propositions in such a way that is easily understood by target audiences.
• Possess excellent oral and written communication skills and the ability to deliver stand-up presentations to internal and external audiences.
• A motivated and results-oriented trainer and team player with the demonstrated ability to focus on details and be able to tell and present the SkyBitz and Telular story.
• Demonstrated ability to work closely with customer experience, sales, engineering and marketing to develop training programs and materials in support of the sales environment and sales cycle.
• Ability to wear multiple hats (Project Manager, Training Manager, and Consultant).
• A hands-on technical trainer with a successful record developing and delivering highly technical product training programs.
• Must be able to develop materials that depict examples of our hardware and software solutions.
• Travel to customer sites as required.
Preferred Skills, Abilities & Knowledge:
• Background in telecommunications, information technology, software and understanding in the IoT/M2M industry preferred.
• Minimum of 5 years of relevant functional experience in a fast-paced SaaS technology environment.