• Snapboard
  • Activity
  • Reports
  • Campaign
Welcome ,

Chat with the recruiter

...Minimize

Hey I'm Online! Leave me a message.
Let me know if you have any questions.

Customer Service Representative

In Ohio / United States

Save this job

Customer Service Representative   

Click on the below icons to share this job to Linkedin, Twitter!
JOB TITLE:
Customer Service Representative
JOB TYPE:

JOB SKILLS:
JOB LOCATION:
Berea Ohio / United States

JOB DESCRIPTION :
Customer Service Representative
PayRate: $25.00-$30.00/HR
Shift: 8-5pm

CorTech is looking to hire a Customer Service Representative in Berea, OH.


Service Coordinator:
The Service Coordinator is responsible for answering in-coming service calls in a polite and courteous matter for all Ohio, Michigan and Pennsylvania branch locations. Create service tickets in the current ProjectSystem system. Work closely with the Service Coordinators and Service Manager to schedule and dispatch technicians for service repairs and replacements. Work with various distributors to process return material authorizations and enter corresponding information into ProjectSystem for history and tracking.

Responsibilities

• Enter and maintain all service tickets in
ProjectSystem upon receiving request.
• Create a service ticket and send to the
technician completing the request so proper
documentation is available as a history of
service and correct hours are reflected on
technician’s timesheet.
• Maintain an up-to-date “Service Contract”
Smartsheet.
• Work with technicians to build quotes for
services and material for customer’s needs. All
quotes are reviewed and approved by Director
of Service.
• Track all repair or replacement products sent
and returned from manufacturers. Upon
receiving equipment, ship to the customer or
schedule the technician to complete the repair
request.
• Maintain past due service parts ordered and
follow-up with the distributor regarding status.
• Track down parts when emergency repairs are
necessary, work with all locations.
• Work with the accounting department as it
pertains to service billing, repair costs and
answering any questions that may arise.

Position Requirements: A minimum of two to four years experience answering service calls or office administration. Candidate should possess a number of key aspects to be successful in this position; strong communication skills, organizational skills, problem solving, and ability to multi-task several tasks at a given time. Must be proficient using Microsoft Office Products and previous experience working in Customer Service.


Position Details

Jun 20, 2021
S16204860768714119
Ohio / United States
Berea
A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Customer Service Representative    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Customer Service Representative
PayRate: $25.00-$30.00/HR
Shift: 8-5pm

CorTech is looking to hire a Customer Service Representative in Berea, OH.


Service Coordinator:
The Service Coordinator is responsible for answering in-coming service calls in a polite and courteous matter for all Ohio, Michigan and Pennsylvania branch locations. Create service tickets in the current ProjectSystem system. Work closely with the Service Coordinators and Service Manager to schedule and dispatch technicians for service repairs and replacements. Work with various distributors to process return material authorizations and enter corresponding information into ProjectSystem for history and tracking.

Responsibilities

• Enter and maintain all service tickets in
ProjectSystem upon receiving request.
• Create a service ticket and send to the
technician completing the request so proper
documentation is available as a history of
service and correct hours are reflected on
technician’s timesheet.
• Maintain an up-to-date “Service Contract”
Smartsheet.
• Work with technicians to build quotes for
services and material for customer’s needs. All
quotes are reviewed and approved by Director
of Service.
• Track all repair or replacement products sent
and returned from manufacturers. Upon
receiving equipment, ship to the customer or
schedule the technician to complete the repair
request.
• Maintain past due service parts ordered and
follow-up with the distributor regarding status.
• Track down parts when emergency repairs are
necessary, work with all locations.
• Work with the accounting department as it
pertains to service billing, repair costs and
answering any questions that may arise.

Position Requirements: A minimum of two to four years experience answering service calls or office administration. Candidate should possess a number of key aspects to be successful in this position; strong communication skills, organizational skills, problem solving, and ability to multi-task several tasks at a given time. Must be proficient using Microsoft Office Products and previous experience working in Customer Service.