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Customer Service Representative

In Wisconsin / United States

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Customer Service Representative   

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JOB TITLE:

Customer Service Representative

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Wauwatosa Wisconsin / United States

JOB DESCRIPTION:

Customer Service Representative
PayRate: $22.54/HR

CorTech is looking to hire a Customer Service Representative in Wauwatosa, WI.


• Exceeds customer expectations through proactive communication and relationship building.
• Collaborates with customers and various Bostik team members to ensure customer requirements are met with a focus on value added service, cost reduction and efficient work practices within individual area of responsibility and throughout the Supply Chain.
• Order fulfilment, complaint resolution, short term forecasting and customer support to ensure on time delivery and customer satisfaction.


• Practices safe work habits in accordance with OSHA and EPA guidelines and Bostik specific EHS expectations. In addition, completion of all Pure Safety Training.
• Communicates effectively and professionally with customers, operations, sales, finance and logistics personnel.
• Provides customer service excellence to customers and prospects by processing requests for product, price, invoice adjustments, product literature and other sales support activities.
• Proactively contacts customers to ensure business is stable and customer expectations are met.
• Coordinates customer complaint resolution and return activity, with an emphasis on permanent resolution.
• Applies problem solving skills to improve forecast accuracy, reduce inventory and related costs (ie: sleeping inventory, SKI reduction, S & OP implementation, etc.)
• Provides customer master updates to the systems team.
• Initiates and maintains customer projects/programs (ie: new product launches, forecasting programs, EDI, customer portals, etc.).
• Supports Bostik management system requirements, focusing on continuous process improvements.
• Supports customer and plant visits (internal/external). Some travel may be involved (1-2 trips per year).

Position Details

POSTED:

Sep 10, 2021

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16204860675712667

LOCATION:

Wisconsin / United States

CITY:

Wauwatosa

Job Origin:

Jobsrus_organic_feed

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Customer Service Representative    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Customer Service Representative
PayRate: $22.54/HR

CorTech is looking to hire a Customer Service Representative in Wauwatosa, WI.


• Exceeds customer expectations through proactive communication and relationship building.
• Collaborates with customers and various Bostik team members to ensure customer requirements are met with a focus on value added service, cost reduction and efficient work practices within individual area of responsibility and throughout the Supply Chain.
• Order fulfilment, complaint resolution, short term forecasting and customer support to ensure on time delivery and customer satisfaction.


• Practices safe work habits in accordance with OSHA and EPA guidelines and Bostik specific EHS expectations. In addition, completion of all Pure Safety Training.
• Communicates effectively and professionally with customers, operations, sales, finance and logistics personnel.
• Provides customer service excellence to customers and prospects by processing requests for product, price, invoice adjustments, product literature and other sales support activities.
• Proactively contacts customers to ensure business is stable and customer expectations are met.
• Coordinates customer complaint resolution and return activity, with an emphasis on permanent resolution.
• Applies problem solving skills to improve forecast accuracy, reduce inventory and related costs (ie: sleeping inventory, SKI reduction, S & OP implementation, etc.)
• Provides customer master updates to the systems team.
• Initiates and maintains customer projects/programs (ie: new product launches, forecasting programs, EDI, customer portals, etc.).
• Supports Bostik management system requirements, focusing on continuous process improvements.
• Supports customer and plant visits (internal/external). Some travel may be involved (1-2 trips per year).


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