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Customer Service Specialist

In Ohio / United States

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Customer Service Specialist   

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JOB TITLE:

Customer Service Specialist

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Cleveland Ohio / United States

JOB DESCRIPTION:

$21.00-27.00/Hour

Qualifications:
Bachelor’s degree in related field preferred. High School diploma, GED or equivalent required. 2+ years’ experience in Customer Service preferred. 3+ years’ experience working in a manufacturing environment is preferred. Excellent verbal and written communication. Ability to interact with customers and internal operations. Excellent computer skills, especially in Word, Excel and PowerPoint. Maintain high attendance standards.

Responsibilities:
Job Summary Direct liaison between customers and internal stakeholders. Responsible for providing information related to customer orders and inquiries. This position will maintain constant contact with customers to make sure all their needs are met by the business. Responsible for maintaining up-to-date sales data in the QAD MRP system. Job Responsibilities Serve as the direct link between customers and the business. Purchase order entry, purchase order changes and acknowledgements (frequent use of customer portals). Participate in daily production meetings and contract review. Maintain and update customer’s forecasts on the customer portals. Responsible for communication of customer requests, changes, complaints, etc. to Operations team. Customer interface for delivery status and expedites. Maintain up to date customer information in QAD MRP system. Offer excellent customer service to all new and current customers and fulfill all other duties as requested. Escalate customer concerns as needed Working with Accounting, process credits due. All other duties and tasks as assigned.


Position Details

POSTED:

May 14, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S1647486007646138

LOCATION:

Ohio / United States

CITY:

Cleveland

Job Origin:

Jobsrus_organic_feed

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In Dallas Fort Worth
Aug 19, 2017 9am-6pm
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Customer Service Specialist    Apply

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$21.00-27.00/Hour

Qualifications:
Bachelor’s degree in related field preferred. High School diploma, GED or equivalent required. 2+ years’ experience in Customer Service preferred. 3+ years’ experience working in a manufacturing environment is preferred. Excellent verbal and written communication. Ability to interact with customers and internal operations. Excellent computer skills, especially in Word, Excel and PowerPoint. Maintain high attendance standards.

Responsibilities:
Job Summary Direct liaison between customers and internal stakeholders. Responsible for providing information related to customer orders and inquiries. This position will maintain constant contact with customers to make sure all their needs are met by the business. Responsible for maintaining up-to-date sales data in the QAD MRP system. Job Responsibilities Serve as the direct link between customers and the business. Purchase order entry, purchase order changes and acknowledgements (frequent use of customer portals). Participate in daily production meetings and contract review. Maintain and update customer’s forecasts on the customer portals. Responsible for communication of customer requests, changes, complaints, etc. to Operations team. Customer interface for delivery status and expedites. Maintain up to date customer information in QAD MRP system. Offer excellent customer service to all new and current customers and fulfill all other duties as requested. Escalate customer concerns as needed Working with Accounting, process credits due. All other duties and tasks as assigned.



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