Customer Services Support Operator Houston TX Apply
Description:
Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.
* Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.
* Processes incoming orders, inquiries and/or requests regarding products and/or services.
* Performs order management for assigned customers, manages and files clients' information in the information system.
* Supports customer remotely and onsite, and provides 1st level user support in case of arising issues.
* Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.
* Cooperates with clients and sales representatives to clarify orders and issues.
* Participates in investigating and resolving commercial and/or technical problems.
* Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions.
