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Customer Support Consultant (20000184)

In Maine / United States

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Customer Support Consultant (20000184)   

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JOB TITLE:

Customer Support Consultant (20000184)

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Westbrook Maine / United States

JOB DESCRIPTION:

Pay Rate: $18.00
Shift: 1

PRIMARY DUTIES AND RESPONSIBILITIES: Provides customer technical support for one or more Company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and water-testing equipment and other products and services. Support may consist of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities. Determines customer needs, researches and provides solutions, coordinating with other team members as needed. Ensures ongoing customer satisfaction and continuing strong customer relationships. Supports quality management system and other compliance requirements. EDUCATION: High School diploma or equivalent combination of education and experience required. Advanced degree or equivalent preferred. REQUIRED SKILLS AND ABILITIES: High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships. Technical record keeping management skills. Reasoning and analytical skills to resolve issues. Phone skills, with ability to establish rapport. Attention to detail. Organized with ability to multi-task. Ability to work independently and as part of a team. Supervisory skills, if a lead position. Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner. Personal computer skills, including Microsoft Office.

Position Details

POSTED:

Jul 24, 2021

EMPLOYMENT:

INDUSTRY:

Accounting and Clerical

SNAPRECRUIT ID:

S162048616329910950

LOCATION:

Maine / United States

CITY:

Westbrook

Job Origin:

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Aug 19, 2017 9am-6pm
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Pay Rate: $18.00
Shift: 1

PRIMARY DUTIES AND RESPONSIBILITIES: Provides customer technical support for one or more Company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and water-testing equipment and other products and services. Support may consist of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities. Determines customer needs, researches and provides solutions, coordinating with other team members as needed. Ensures ongoing customer satisfaction and continuing strong customer relationships. Supports quality management system and other compliance requirements. EDUCATION: High School diploma or equivalent combination of education and experience required. Advanced degree or equivalent preferred. REQUIRED SKILLS AND ABILITIES: High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships. Technical record keeping management skills. Reasoning and analytical skills to resolve issues. Phone skills, with ability to establish rapport. Attention to detail. Organized with ability to multi-task. Ability to work independently and as part of a team. Supervisory skills, if a lead position. Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner. Personal computer skills, including Microsoft Office.


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