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Customer Support Engineer

In Texas / India

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Customer Support Engineer   

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JOB TITLE:

Customer Support Engineer

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Dallas Texas / India

JOB DESCRIPTION:

Job Description

As we continue our exciting growth, we are building teams with highly talented individual contributors and leaders who design, develop, and manufacture next generation energy technologies.
Our work environment is fast-paced, fun, and full of exciting new projects.

  • Milestone years

    • Global Footprint

    Role Title

    Customer Support Engineer

    Function

    Customer Support

    Reports To

    Customer Support Lead / Manager

    Location

    Bengaluru

    Mission and Scope

    To give our Customer the best experience and quick resolution.
    You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation or a blend of variables.

    Key Responsibilities and Outcomes (What the Person needs to accomplish in the role ?)

      • JD for the role is as below

        • Company's support teams work 24*7 and 365 days a year.
          Candidate will be required to answer inbound Emails / Chats / Phone calls from company's customers during assigned hours.
          Candidate must be open to work on weekends and night shifts
        • Conducting remote troubleshooting of company's products.
        • Troubleshooting, approving and executing warranty claims.
        • Providing pre-sales information about company's products.
        • Assisting with the activation of new company's sites as needed.
        • Documenting all activity in a central CRM/Help Desk software platform.
        • Coordinating with company's Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database.
          Assisting other team-members with troubleshooting and/or administrative tasks as needed.
        • Following departmental conventions and procedures.
        • Participating in ongoing training/education of industry standards and company's product-specific information.
        • Professionally represent company's via all communications mediums.
        • Abiding by all company policies and standards of conduct contained in the company's employee-manual.
        • Performing other duties as assigned.

        Minimum Qualifications

        • Should be a Graduate B.
          E/B.
          Tech
        • Should have scored 60% and above in 10th, 12th and Graduation.
          Applicant with lower than 60% scores in 10th, 12th or Graduation will not be considered for the role.
          Scores are mandatory to be shared along with the resume.
          Incomplete resumes will not be considered for the position.
        • Should have a minimum of 1 year experience supporting customer in Tech Support or Customer Support role.
          Freshers will not be considered for the role.
        • Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
        • Strong verbal and written communications skills.
        • Computer literate (PC skills essential, Mac OS desirable)
        • General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.

        Preferred Qualifications

        • BE Electrical
        • Exposure to solar/PV-related environments

    Position Details

    POSTED:

    May 03, 2023

    EMPLOYMENT:

    INDUSTRY:

    SNAPRECRUIT ID:

    S166763603015932220

    LOCATION:

    Texas / India

    CITY:

    Dallas

    Job Origin:

    CEIPAL_ORGANIC_FEED

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    In Dallas Fort Worth
    Aug 19, 2017 9am-6pm
    All job seekers welcome!
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    Job Description

    As we continue our exciting growth, we are building teams with highly talented individual contributors and leaders who design, develop, and manufacture next generation energy technologies. Our work environment is fast-paced, fun, and full of exciting new projects.

  • Milestone years

    • Global Footprint

    Role Title

    Customer Support Engineer

    Function

    Customer Support

    Reports To

    Customer Support Lead / Manager

    Location

    Bengaluru

    Mission and Scope

    To give our Customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation or a blend of variables.

    Key Responsibilities and Outcomes (What the Person needs to accomplish in the role ?)

      • JD for the role is as below

        • Company's support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails / Chats / Phone calls from company's customers during assigned hours. Candidate must be open to work on weekends and night shifts
        • Conducting remote troubleshooting of company's products.
        • Troubleshooting, approving and executing warranty claims.
        • Providing pre-sales information about company's products.
        • Assisting with the activation of new company's sites as needed.
        • Documenting all activity in a central CRM/Help Desk software platform.
        • Coordinating with company's Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.
        • Following departmental conventions and procedures.
        • Participating in ongoing training/education of industry standards and company's product-specific information.
        • Professionally represent company's via all communications mediums.
        • Abiding by all company policies and standards of conduct contained in the company's employee-manual.
        • Performing other duties as assigned.

        Minimum Qualifications

        • Should be a Graduate B.E/B.Tech
        • Should have scored 60% and above in 10th, 12th and Graduation. Applicant with lower than 60% scores in 10th, 12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position.
        • Should have a minimum of 1 year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role.
        • Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
        • Strong verbal and written communications skills.
        • Computer literate (PC skills essential, Mac OS desirable)
        • General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.

        Preferred Qualifications

        • BE Electrical
        • Exposure to solar/PV-related environments


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