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DAS-Service Desk 1 / SD1

In United States

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DAS-Service Desk 1 / SD1   

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JOB TITLE:

DAS-Service Desk 1 / SD1

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Columbus, OH United States

JOB DESCRIPTION:

Role DAS-Service Desk 1 / SD1
Location Columbus, OH


Short Description:
Service Desk 1 / SD1
Work from Home 100%Remote
Candidate must be able to provide their own laptop/computer, USB headset, and a consistent
internet connection
Complete Description:
Years of Relevant Experience: 3 + Years of Experience in Call Center Support
1 Year of experience in Help Desk technical Support
Preferred Education: 4-year college degree or equivalent technical study preferred; may
accept equivalent work experience.
Job Description: • Receive telephone calls and e-mails from users having problems
using computer software and hardware or inquiring how to use specific software,
programming languages, electronic mail, or operating systems.
• Ascertain the nature of problem, determine whether problem is caused by
hardware such as modem, printer, cables, or telephone, and log in tracking system.
• Escalate problems in accordance with defined procedures.
• Assist users through problem solving steps.
• Use technical databases to research problems and talk with co-workers to research
problem and find solution.
• Provide accurate and complete answers to general use and administrative
environment questions in a timely manner.
• Support shared software, such as operating systems, configuration management
tools, application and development tools, testing tools, compilers, and code editors.
• Communicate accurate and useful status updates.
• Manage and report time spent on all work activities.
• Follow quality standards.
• Ability to work in a team environment.
• Complete assigned tasks.
• Strong communication skills; both written and spoken.
Mandatory skills Microsoft O365, ability to type 40+ WPM, excellent time management
Certifications or Desired skills if any Experience with ServiceNow, Salesforce or similar
ticketing system.
Qualifying questions if any Are you able to provide access to a computer as well as a
consistent internet connection?

Position Details

POSTED:

Nov 28, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S1658779237905657

LOCATION:

United States

CITY:

Columbus, OH

Job Origin:

OORWIN_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

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<p><span style="font-size:14px;"><strong><span style="background-color:#2ecc71;">Role DAS-Service Desk 1 / SD1</span><br /> <span style="background-color:#2ecc71;">Location Columbus, OH</span></strong></span><br /> <br /> Short Description:<br /> Service Desk 1 / SD1<br /> Work from Home 100%Remote<br /> Candidate must be able to provide their own laptop/computer, USB headset, and a consistent<br /> internet connection<br /> Complete Description:<br /> Years of Relevant Experience: 3 + Years of Experience in Call Center Support<br /> 1 Year of experience in Help Desk technical Support<br /> Preferred Education: 4-year college degree or equivalent technical study preferred; may<br /> accept equivalent work experience.<br /> Job Description: • Receive telephone calls and e-mails from users having problems<br /> using computer software and hardware or inquiring how to use specific software,<br /> programming languages, electronic mail, or operating systems.<br /> • Ascertain the nature of problem, determine whether problem is caused by<br /> hardware such as modem, printer, cables, or telephone, and log in tracking system.<br /> • Escalate problems in accordance with defined procedures.<br /> • Assist users through problem solving steps.<br /> • Use technical databases to research problems and talk with co-workers to research<br /> problem and find solution.<br /> • Provide accurate and complete answers to general use and administrative<br /> environment questions in a timely manner.<br /> • Support shared software, such as operating systems, configuration management<br /> tools, application and development tools, testing tools, compilers, and code editors.<br /> • Communicate accurate and useful status updates.<br /> • Manage and report time spent on all work activities.<br /> • Follow quality standards.<br /> • Ability to work in a team environment.<br /> • Complete assigned tasks.<br /> • Strong communication skills; both written and spoken.<br /> Mandatory skills Microsoft O365, ability to type 40+ WPM, excellent time management<br /> Certifications or Desired skills if any Experience with ServiceNow, Salesforce or similar<br /> ticketing system.<br /> Qualifying questions if any Are you able to provide access to a computer as well as a<br /> consistent internet connection?</p>


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