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DAS-Service Desk

In United States

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DAS-Service Desk   

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JOB TITLE:

DAS-Service Desk

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

United States

JOB DESCRIPTION:

Role: Service Desk

Location: 100% remote 

Please share resumes to

pgo AT THE RATE OF Comtechglobal DOT COM

 

State Client will do Criminal Background Verifications Do You Agree?

 

Questions

Description

Question 1

Are you able to provide access to a computer as well as a consistent internet connection? Are you able to work from home without distraction?

 

Work from Home 100%Remote

Candidate must be able to provide their own laptop/computer, USB headset, and a consistent internet connection

Complete Description:

Years of Relevant Experience: 3 + Years of Experience in Call Center Support

1 Year of experience in Help Desk technical Support

Preferred Education: 4-year college degree or equivalent technical study preferred; may accept equivalent work experience.

Job Description:

  • Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
  • Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
  • Escalate problems in accordance with defined procedures.
  • Assist users through problem solving steps.
  • Use technical databases to research problems and talk with co-workers to research problem and find solution.
  • Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
  • Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
  • Communicate accurate and useful status updates.
  • Manage and report time spent on all work activities.
  • Follow quality standards.
  • Ability to work in a team environment.
  • Complete assigned tasks.
  • Strong communication skills; both written and spoken.

Mandatory skills:

Microsoft O365, ability to type 40+ WPM, excellent time management

Certifications or Desired skills if any:

Experience with ServiceNow, Salesforce or similar ticketing system.

Qualifying questions if any:

Are you able to provide access to a computer as well as a consistent internet connection?

 

Position Details

POSTED:

Nov 29, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S1658779237999705

LOCATION:

United States

CITY:

Job Origin:

OORWIN_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

DAS-Service Desk    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Role: Service Desk

Location: 100% remote 

Please share resumes to

pgo AT THE RATE OF Comtechglobal DOT COM

 

State Client will do Criminal Background Verifications Do You Agree?

 

Questions

Description

Question 1

Are you able to provide access to a computer as well as a consistent internet connection? Are you able to work from home without distraction?

 

Work from Home 100%Remote

Candidate must be able to provide their own laptop/computer, USB headset, and a consistent internet connection

Complete Description:

Years of Relevant Experience: 3 + Years of Experience in Call Center Support

1 Year of experience in Help Desk technical Support

Preferred Education: 4-year college degree or equivalent technical study preferred; may accept equivalent work experience.

Job Description:

  • Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
  • Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
  • Escalate problems in accordance with defined procedures.
  • Assist users through problem solving steps.
  • Use technical databases to research problems and talk with co-workers to research problem and find solution.
  • Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
  • Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
  • Communicate accurate and useful status updates.
  • Manage and report time spent on all work activities.
  • Follow quality standards.
  • Ability to work in a team environment.
  • Complete assigned tasks.
  • Strong communication skills; both written and spoken.

Mandatory skills:

Microsoft O365, ability to type 40+ WPM, excellent time management

Certifications or Desired skills if any:

Experience with ServiceNow, Salesforce or similar ticketing system.

Qualifying questions if any:

Are you able to provide access to a computer as well as a consistent internet connection?

 


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