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DOS- Help Desk Analyst HDA1 A4 SC3

In United States

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DOS- Help Desk Analyst HDA1 A4 SC3   

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JOB TITLE:

DOS- Help Desk Analyst HDA1 A4 SC3

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Dauphin County United States

JOB DESCRIPTION:

Role DOS- Help Desk Analyst HDA1 A4 SC3
Location: Dauphin County


Short Description:
DOS- Help Desk Analyst HDA1 A4 SC3
Complete Description:
Contractors will work 5 days in the office in Harrisburg and 5 days out of the office.
They can actually do 8AM – 4:30AM or 8:30AM to 5PM whichever of those two shifts they
want.
They may come into the office while they are in training though and once they get up to
speed, then will be put in the telework mix.

The Help Desk Analyst is doing call center work. They are taking calls and helping people on
the computer with logins, resets and assistance getting through applications and escalating
tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no
remote access nothing like that.

The Call Center Analyst analyzes and troubleshoots business application support problems
and applies his or her understanding of computer software and hardware products and
application services to resolve user problems.
Role Description:
• Receives telephone calls and e-mails from users having problems using business application
or inquiring how to use specific aspects of the applications.
• Ascertains the nature of problem, determine whether problem is caused by hardware such
as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.
• Escalates issues in accordance with defined procedures.
• Assists users through problem solving steps.
• Uses technical databases to research problems, and talks with co-workers to research
problem and find solution.

• Makes appropriate use of reference publications and diagnostic aids in resolving technical
problems.
• Assists in coordination of changes, upgrades and new products, ensuring systems will
operate correctly in current and future environment.
• Provides accurate and complete answers to general use and administrative environment
questions in a timely manner.
• Communicates accurate and useful status updates.
• Manages and reports time spent on all work activities.
• Follows quality standards.
• Able to work in a team environment.
• Completes assigned tasks.
• Strong communication skills; both written and spoken. 

Position Details

POSTED:

Nov 26, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S1658937632206771

LOCATION:

United States

CITY:

Dauphin County

Job Origin:

OORWIN_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

DOS- Help Desk Analyst HDA1 A4 SC3    Apply

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<p><span style="font-size:14px;"><strong><span style="background-color:#2ecc71;">Role DOS- Help Desk Analyst HDA1 A4 SC3</span><br /> <span style="background-color:#2ecc71;">Location: Dauphin County</span></strong></span><br /> <br /> Short Description:<br /> DOS- Help Desk Analyst HDA1 A4 SC3<br /> Complete Description:<br /> Contractors will work 5 days in the office in Harrisburg and 5 days out of the office.<br /> They can actually do 8AM – 4:30AM or 8:30AM to 5PM whichever of those two shifts they<br /> want.<br /> They may come into the office while they are in training though and once they get up to<br /> speed, then will be put in the telework mix.</p> <p>The Help Desk Analyst is doing call center work. They are taking calls and helping people on<br /> the computer with logins, resets and assistance getting through applications and escalating<br /> tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no<br /> remote access nothing like that.</p> <p>The Call Center Analyst analyzes and troubleshoots business application support problems<br /> and applies his or her understanding of computer software and hardware products and<br /> application services to resolve user problems.<br /> Role Description:<br /> • Receives telephone calls and e-mails from users having problems using business application<br /> or inquiring how to use specific aspects of the applications.<br /> • Ascertains the nature of problem, determine whether problem is caused by hardware such<br /> as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.<br /> • Escalates issues in accordance with defined procedures.<br /> • Assists users through problem solving steps.<br /> • Uses technical databases to research problems, and talks with co-workers to research<br /> problem and find solution.</p> <p>• Makes appropriate use of reference publications and diagnostic aids in resolving technical<br /> problems.<br /> • Assists in coordination of changes, upgrades and new products, ensuring systems will<br /> operate correctly in current and future environment.<br /> • Provides accurate and complete answers to general use and administrative environment<br /> questions in a timely manner.<br /> • Communicates accurate and useful status updates.<br /> • Manages and reports time spent on all work activities.<br /> • Follows quality standards.<br /> • Able to work in a team environment.<br /> • Completes assigned tasks.<br /> • Strong communication skills; both written and spoken. </p>


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