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Deskside Support

In California / United States

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Deskside Support   

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JOB TITLE:
Deskside Support
JOB TYPE:

JOB SKILLS:
JOB LOCATION:
Santa Clara California / United States

JOB DESCRIPTION :

Title : Deskside Support

Location : Santa Clara, CA

Duration : CWR

Required Skills/Experience:

Provide excellent customer support in a fast-paced environment

Should have experience in providing White Glove Support for VIP users.

Manage Tier 1/2/3 support tickets and following proper escalation paths

Provide onsite and remote support for Windows, Mac OSX, iOS, and Android platforms

Provide onsite and remote support for commonly used Windows, Mac, and phone software

Provide networking (WAN/LAN, Wi-Fi) and remote Access (VPN) support

Conference room and collaboration infrastructure support (WebEx)

Rack, network, power, and support for servers, switches, APs, UPS units and other equipment

Support printers and work with local printer vendors

Help manage office build out projects for IT equipment deployment, setup, and installation

Work with vendors for electrical and low voltage cabling work

Work as part of a project team to provide technical support and/or guidance

Continuously look for opportunities for improvement by investigating new technologies and methodologies

Procure and maintain IT inventory and supplies

Document processes and procedures

Periodic support visits to other field offices

What we need to see:

Bachelor's degree or equivalent work experience in information systems or related field

Solid Windows 7/8/10, Office 2010-2016, Office 365, Android, and Mac experience.

4+ years of administration and support of Enterprise Windows environments, analyzing, troubleshooting, resolving issues with Windows computing, application, hardware and networking issues

Knowledgeable about audio/video setups and current technologies

Strong diagnostic, problem-solving, and decision-making abilities

Excellent written and verbal communication skills

Strong work ethic, positive attitude, and a desire to improve

Ability to work independently and with others to support local, regional, and global teams

Manage multiple assignments in a fast-paced environment

Work additional hours and travel to alternate field office sites if needed

Ways to stand out from the crowd:

Ability to assess, adapt, and overcome new challenges

Highly motivated, organized, self-starter with experience in a large corporate environment

Experience with Google Apps, security and anti-virus software (Ex. DUO, PGP, Bitlocker)

Ubuntu and Whitebox Linux OS support experience

Core infrastructure experience (Ex. DNS, DHCP, AD, VPN, VM, VDI)

Systems management software (Ex. SCCM)

Database skills (SQL etc.)

PowerShell or other scripting and automation skills

Position Details

Apr 16, 2021
S16174659167121494
California / United States
Santa Clara
A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Deskside Support    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Title : Deskside Support

Location : Santa Clara, CA

Duration : CWR

Required Skills/Experience:

Provide excellent customer support in a fast-paced environment

Should have experience in providing White Glove Support for VIP users.

Manage Tier 1/2/3 support tickets and following proper escalation paths

Provide onsite and remote support for Windows, Mac OSX, iOS, and Android platforms

Provide onsite and remote support for commonly used Windows, Mac, and phone software

Provide networking (WAN/LAN, Wi-Fi) and remote Access (VPN) support

Conference room and collaboration infrastructure support (WebEx)

Rack, network, power, and support for servers, switches, APs, UPS units and other equipment

Support printers and work with local printer vendors

Help manage office build out projects for IT equipment deployment, setup, and installation

Work with vendors for electrical and low voltage cabling work

Work as part of a project team to provide technical support and/or guidance

Continuously look for opportunities for improvement by investigating new technologies and methodologies

Procure and maintain IT inventory and supplies

Document processes and procedures

Periodic support visits to other field offices

What we need to see:

Bachelor's degree or equivalent work experience in information systems or related field

Solid Windows 7/8/10, Office 2010-2016, Office 365, Android, and Mac experience.

4+ years of administration and support of Enterprise Windows environments, analyzing, troubleshooting, resolving issues with Windows computing, application, hardware and networking issues

Knowledgeable about audio/video setups and current technologies

Strong diagnostic, problem-solving, and decision-making abilities

Excellent written and verbal communication skills

Strong work ethic, positive attitude, and a desire to improve

Ability to work independently and with others to support local, regional, and global teams

Manage multiple assignments in a fast-paced environment

Work additional hours and travel to alternate field office sites if needed

Ways to stand out from the crowd:

Ability to assess, adapt, and overcome new challenges

Highly motivated, organized, self-starter with experience in a large corporate environment

Experience with Google Apps, security and anti-virus software (Ex. DUO, PGP, Bitlocker)

Ubuntu and Whitebox Linux OS support experience

Core infrastructure experience (Ex. DNS, DHCP, AD, VPN, VM, VDI)

Systems management software (Ex. SCCM)

Database skills (SQL etc.)

PowerShell or other scripting and automation skills