• Snapboard
  • Activity
  • Reports
  • Campaign
Welcome ,

Chat with the recruiter

...Minimize

Hey I'm Online! Leave me a message.
Let me know if you have any questions.

Deskside Support Technician

In Nevada / United States

Save this job

Deskside Support Technician   

Click on the below icons to share this job to Linkedin, Twitter!

JOB TITLE:

Deskside Support Technician

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Reno Nevada / United States

JOB DESCRIPTION:

Level 2 Deskside Support Technician

Position Summary:
The Level 2 Deskside Support Technician will work in the field to complete projects, Production rooms support, and End User Connectivity support with wide scope of work. The focus will be meeting customer needs regarding their workstations, Enterprise Network room, and Office space.

Responsibilities:
Contribute to the development and implementation of effective and efficient processes.
Exhibit exceptional characteristics such as strong communication skills, full understanding of internal policies, time management, dependability, and client focus.
Track issues, develop, manage, and report on key metrics.
Resolve service requests and incidents assigned to the infrastructure support queue
Provide vendor escort and support for hardware or other maintenance issues
Asset management
Deploy and manage infrastructure management appliances/tools
Maintain cleanliness, organization, physical appearance, including cable management, of Desktops, printers, and IDC / ICF rooms
Provide Layer 1 troubleshooting as needed
RMA / Warranty processing and management, including the gathering and shipping / receiving of parts
Procurement assistance with providing scope of work to determine materials needed for job.
Create a positive experience and relationship with all customers through strong communication and outstanding customer service
Drive for company business as needed
Assist Local IT End User support

Requirements:
At least 2 years of desktop specific or similar experience performing hands-on buildout or day-to-day IMAC (rack and stack) work, Cyber Ark and Active Directory
Ability to work in a fast paced, hands-on environment.
Excellent interpersonal, communication (both written and verbal), organizational, presentation and collaboration skills are essential
Able to manage and prioritize multiple customer escalations at once.
Ability to make decisions and work with minimal direction.
Intermediate experience deploying and configuring compute, storage and network solutions,
Understanding of network and cabling infrastructure.
Some travel required.
Ability to lift/carry up to 50 lbs
Must have valid driver’s license and clean driving record




Position Details

POSTED:

Sep 17, 2022

EMPLOYMENT:

INDUSTRY:

Information Technology (IT)

SNAPRECRUIT ID:

S1655132406945252

LOCATION:

Nevada / United States

CITY:

Reno

Job Origin:

Jobsrus_organic_feed

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Deskside Support Technician    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Level 2 Deskside Support Technician

Position Summary:
The Level 2 Deskside Support Technician will work in the field to complete projects, Production rooms support, and End User Connectivity support with wide scope of work. The focus will be meeting customer needs regarding their workstations, Enterprise Network room, and Office space.

Responsibilities:
Contribute to the development and implementation of effective and efficient processes.
Exhibit exceptional characteristics such as strong communication skills, full understanding of internal policies, time management, dependability, and client focus.
Track issues, develop, manage, and report on key metrics.
Resolve service requests and incidents assigned to the infrastructure support queue
Provide vendor escort and support for hardware or other maintenance issues
Asset management
Deploy and manage infrastructure management appliances/tools
Maintain cleanliness, organization, physical appearance, including cable management, of Desktops, printers, and IDC / ICF rooms
Provide Layer 1 troubleshooting as needed
RMA / Warranty processing and management, including the gathering and shipping / receiving of parts
Procurement assistance with providing scope of work to determine materials needed for job.
Create a positive experience and relationship with all customers through strong communication and outstanding customer service
Drive for company business as needed
Assist Local IT End User support

Requirements:
At least 2 years of desktop specific or similar experience performing hands-on buildout or day-to-day IMAC (rack and stack) work, Cyber Ark and Active Directory
Ability to work in a fast paced, hands-on environment.
Excellent interpersonal, communication (both written and verbal), organizational, presentation and collaboration skills are essential
Able to manage and prioritize multiple customer escalations at once.
Ability to make decisions and work with minimal direction.
Intermediate experience deploying and configuring compute, storage and network solutions,
Understanding of network and cabling infrastructure.
Some travel required.
Ability to lift/carry up to 50 lbs
Must have valid driver’s license and clean driving record





Please wait..!!