DevOps Engineer
Must have at least 2 years of working experience in DevOps capacity, preferably working in support capacity as a DevOps Engineer in a fast-paced health insurance environment. Must have experience working in the SQL environment, MySQL, SQL Server, Elasticsearch. Must have proven and successful experience developing large scale software solutions preferably using open source technologies like Java, Python and etc. Must have 2 years of working experience in cloud environment, preferably AWS. Must have good communication skills, both in written and in verbal form. Desired to have knowledge of configuration management tools. Works with customers to identify service-related needs and offers the most appropriate solutions providing world-class customer service. Diagnoses and resolves system functionality issues including performing queries for data/information using tools. Walks customers through service functionality leveraging technical, business documents Provides solutions and resolution to customer trouble tickets. Interfaces with customers over the phone/ServiceNow providing status updates and ensuring service is working as per technical document. Escalates appropriate technical issues to upper-level technical support when needed. * Deliverable: Monitor ticketing system and ensure trouble ticket are updated with appropriate status Build MS Excel reports by working with technical & business teams for customers Additional Skills: Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment. Demonstrated strong interpersonal communication skills when working with both internal and external customers. Good knowledge of MS Office, Excel. Internet browser Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting. Experience with common internet software is preferred. Problem solving skills and self-curious learner, who can learn and use tools to solve customer issues
