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Disney_Executive Support Analyst

In Massachusetts / United States

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Disney_Executive Support Analyst   

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JOB TITLE:

Disney_Executive Support Analyst

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

US-CA-Burbank Massachusetts / United States

JOB DESCRIPTION:

The Executive Support Analyst is responsible for the overall technology needs of Executives with roles essential to the day-to-day operations of the Walt Disney Company.

The Executive Support Analyst provides priority response and resolution for all reported technology issues.

RESPONSIBILITIES

Respond rapidly to all requests reported via telephone, email or support ticket
Triage and take ownership of a wide array of requests
Document and report on all work performed on behalf of customers
Acquire, stage, and deploy computers, printers, software, and peripherals
Maintain accurate inventory and support records
Work with service providers to expedite and resolve issues impacting productivity
Produce verbal and written status reports with emphasis on high-profile issues
Adhere to company and business unit policies and standards
Establish and maintain relationships with service providers, manufacturers, resellers and contractors
Exercise discretion as appropriate
Proactively monitor, assess and address support requirements
Create system and support documentation as required
REQUIREMENTS

Well-developed sense of urgency
Enthusiasm, resilience, and a positive attitude
Maintain a professional appearance
Enjoy working on a team and comfortable sharing responsibilities
Superior customer service and people skills
Must be an exceptional communicator
Field experience supporting a variety of technologies and services (see below)
Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
Strong networking knowledge with an emphasis on TCP/IP protocol, Microsoft Exchange,and Active Directory
Work and complete projects with minimal supervision
Attention to detail
Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
Business Casual Dress
Reliable transportation
Lift, carry and transport computer equipment
Production type environment requires flexible work schedule

Position Details

POSTED:

Apr 16, 2022

EMPLOYMENT:

INDUSTRY:

Information Technology (IT)

SNAPRECRUIT ID:

S164455200914742

LOCATION:

Massachusetts / United States

CITY:

US-CA-Burbank

Job Origin:

Jobsrus_organic_feed

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In Dallas Fort Worth
Aug 19, 2017 9am-6pm
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Disney_Executive Support Analyst    Apply

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The Executive Support Analyst is responsible for the overall technology needs of Executives with roles essential to the day-to-day operations of the Walt Disney Company.

The Executive Support Analyst provides priority response and resolution for all reported technology issues.

RESPONSIBILITIES

Respond rapidly to all requests reported via telephone, email or support ticket
Triage and take ownership of a wide array of requests
Document and report on all work performed on behalf of customers
Acquire, stage, and deploy computers, printers, software, and peripherals
Maintain accurate inventory and support records
Work with service providers to expedite and resolve issues impacting productivity
Produce verbal and written status reports with emphasis on high-profile issues
Adhere to company and business unit policies and standards
Establish and maintain relationships with service providers, manufacturers, resellers and contractors
Exercise discretion as appropriate
Proactively monitor, assess and address support requirements
Create system and support documentation as required
REQUIREMENTS

Well-developed sense of urgency
Enthusiasm, resilience, and a positive attitude
Maintain a professional appearance
Enjoy working on a team and comfortable sharing responsibilities
Superior customer service and people skills
Must be an exceptional communicator
Field experience supporting a variety of technologies and services (see below)
Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
Strong networking knowledge with an emphasis on TCP/IP protocol, Microsoft Exchange,and Active Directory
Work and complete projects with minimal supervision
Attention to detail
Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
Business Casual Dress
Reliable transportation
Lift, carry and transport computer equipment
Production type environment requires flexible work schedule


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