Dispatch/Monitoring Security Specialist | Apply
Shift Details:
Time Sheet Type Standard
Time Sheet Frequency Weekly
Hours per Day 8
Hours per Week 40
1st Shift
What you will do
The Monitoring Center Specialist is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Including video surveillance and monitoring of security equipment on-site at a large bank in downtown Cincinnati. The associate will also make outbound calls in order to dispatch Police/Fire Departments regarding alarm activities while following standard operating procedures. This role requires heavy phone work as well as taking verbal instructions, typing, reading, speaking and writing.
How you will do it
• Resolve operational, customer service and/or employee issues.
• Operate all call center equipment and peripheral equipment.
• Interact with external and internal customers via telephone, email and in person.
• Initiate necessary action when irregular signals are received, or trouble develops.
• Work with outside repair technicians, guards, etc. to ensure that signals are received properly and that circuits and signaling devices are restored to normal operation.
• Notify appropriate authorities and customers if alarm signal is received.
• Must be able to adhere to standard operating procedures and special instructions.
• Respond quickly and precisely to incoming phone calls.
• Document all alarm activity and subscriber phone calls via PC and activity reports
• It is important to be able to work in a fast pace environment and keep your composure at all times.
• Team members must exhibit excellent communication skills, knowledge of computer applications, and flexibility to deal with change
• It is key to effectively utilize customer service skills to satisfy our customer’s needs and provide a satisfactory customer experience
Required
• Must be 18 years or older
• High School Diploma or GED required
• Type a minimum of 30 wpm
• Flexibility with schedule due to 24 X 7 monitoring
• Effective communication skills (written and verbal)
• Intermediate computer knowledge including Microsoft Windows.
• Comfortable handling potential emergency situations
• On the job training for a minimum of 4 weeks
• Successful completion of training module (minimum 80% accuracy).
• Punctual/Reliability/Accountable
Preferred
• At least one year of customer service experience; in a call center environment preferred.
• Knowledge of Microsoft office and other required programs
• Problem solving skills
• Flexibility to perform other duties as assigned.
