Documentation Design Instructor Apply
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.
Title: Documentation Design & Instructor
Work Location: Detroit, MI 48243
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
Job Description
Dept: Documentation Design & Instructor
Engagement Description:
Understand the operations and systems to implement effective training.
Work with Operations and Business Readiness Leader to determine project timeline for development, any dependencies from IT or others to complete training, identify roadblocks or issues that may arise, identify gaps and any dependencies
Conduct front-end analysis and determine documentation and training needs
Create a documentation and training strategy
Create and prepare instructional materials used for training and daily operations
Develop training curriculum and conduct training for both classroom and virtual audience
Design, develop and deliver criterion-based evaluation tools upon completion of each training intervention
Provide train the trainer sessions as needed.
Top 4 Required Skills/Experience
3+ years in a Healthcare industry
5+ years in a training design, development
5+ years developing and delivering training
3+ years creating process flows
Required Skills/Experience
Work with Operations and Business Readiness Leader to determine project timeline for development, any dependencies from IT or others to complete training, identify roadblocks or issues that may arise, identify gaps and any dependencies
Conduct front-end analysis and determine documentation and training needs
Create a documentation and training strategy
Create and prepare instructional materials used for training and daily operations
Develop training curriculum and conduct training for both classroom and virtual audience
Design, develop and deliver criterion-based evaluation tools upon completion of each training intervention
Provide train the trainer sessions as needed.
Top 4 Required Skills/Experience
3+ years in a Healthcare industry
5+ years in a training design, development
5+ years developing and delivering training
3+ years creating process flows
Required Skills/Experience
Knowledge of graphic programs, SnagIt; distance learning software, Captivate
Ability to embrace content of training topic to write training materials
Ability to analyze, develop, write, and organize training materials across multiple platforms
Ability to create job aids with step/action tables
Preferred Skills/Experience
Microsoft Word, Project, Visio, Excel
AGILE/JIRA experience
Strong Presentation skills including PowerPoint presentation development
Health Insurance operations knowledge
Education/Certifications
Bachelor degree is required in a related field.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
