EPIC Analyst Apply
Role: Epic Analyst
Location: Jackson, MS
Remote to start
Please share resumes to
pgo AT THE RATE OF Comtechglobal DOT COM
Project Overview
The Client is seeking proposals for Epic tier 2 support for their EpicCare modules.
Background
The University of Mississippi Medical Center (UMMC) is an academic medical center located in Jackson, Mississippi. UMMC supports three missions, education, research, and healthcare. The academic programs focus on medicine and health sciences. UMMC healthcare includes 6 hospitals (Adult, Critical Care, Women's, Children's, Holmes County Hospital and Clinics and Grenada) with 878 licensed beds. UMMC has established an Epic Connect Host program and currently has one Connect customer who is the Mississippi Department of Health.
Required Experience
UMMC is looking for experienced Epic certified analysts to provide tier 2 support to UMMC and Community Connect end users for the following Epic modules.
| EPIC-EpicCare Ambulatory | EPIC-Welcome |
| EPIC-Cadence | EPIC-Telehealth |
| EPIC-Resolute-Professional Billing | EPIC-Kaleidoscope |
| EPIC-Beaker | EPIC-Bridges |
| EPIC-Radiant | EPIC-Research |
| EPIC-ADT | EPIC-Willow |
| EPIC-Training | EPIC-Resolute-Hospital Billing Claims |
| EPIC-OpTime/Anesthesia | EPIC-Cupid |
| EPIC-Resolute-Hospital Billing | EPIC-EpicCare Ambulatory MSDH |
| EPIC-Inpatient Clinical Documentation/HOD/Stork | EPIC-Beacon-Protocol/Infusion Plan |
| EPIC-ePrescribing/Surescripts | EPIC-Beacon |
| EPIC-HIM | EPIC-Dialysis |
| EPIC-INPATIENT Orders | EPIC-Care Everywhere |
| EPIC-Wisdom |
|
Scope of Work & Deliverables
Scope of Work for Epic tier 2 support includes:
Break Fix – issue management
Routine requests – application maintenance and minor enhancements Error Queue monitoring
After hours on Call
Deliverables include:
Knowledge Base development based on tier 2 activities Performance reports
Performance attainment based on SLA High end user satisfaction
Environment / Other Requirements
Incident and request reports attached. Incidents are troubleshooting issues and requests are optimization or workflow change requests.
Place of Performance
Remote work effort
Period of Performance
Minimum of one year with option to renew for 2 additional years
