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Early Field Failure Analysis Program Manager

In California / United States

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Early Field Failure Analysis Program Manager   

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JOB TITLE:
Early Field Failure Analysis Program Manager
JOB TYPE:

JOB SKILLS:
JOB LOCATION:
San Francisco California / United States

JOB DESCRIPTION :
Duties: The Hardware Product Design Team is actively looking for a candidate who possesses a genuine curiosity about hardware products and how they can fail, has the hands-on skills to carefully disassemble returned hardware, and a sharp eye for details. Prefer candidates with experience in program management and or cross functional roles as the successful candidate will be working in a cross functional setting and will need to interface with individuals from various disciplines including, but not limited to (Mechanical, Electrical, and Embedded Software engineers, Product managers, Quality, Customer Success, and Hardware Analysts). Previous experience in performing failure analysis is a nice to have but not necessary.
  • Receive inbound shipments and sort products based on return reason.
  • Maintain a list of and manage incoming and received units, and track by status (Intake, Triage, Failure Analysis, Disposition, etc.)
  • After training, be able to perform first level teardown and Failure Analysis (FA). This would involve removing main product enclosures without damaging the internal components, performing a visual inspection of the circuit boards and components, and measuring resistance of specific traces, while recording observations in detailed notes along with photos, videos when applicable.
  • Once the first-level FA is complete, would pass the unit to engineering teams for further analysis.
  • If capable, the candidate would perform additional failure analysis including removing the small sub-assembly from the housing, de-soldering operations, and isolating the failure.
  • Summarize the warranty return trends and data, progress updates, and failure analysis in a weekly report including charts, photos, diagrams when applicable.
  • Ship returned units or partially FA'd units to external parties with instructions from Square Product Design Team or Project Management team.
  • Due to Covid-19, the candidate would ideally be able to perform this role from home. Any required at home tools will be provided. Access to Square lab equipment and facilities may be available based on local rules and regulations and business needs.

  • Skills:
  • High energy, super motivated, eager to learn, and manage various failure analysis programs.
  • Experience with creating a process to efficiently receive and sort returned devices.
  • Comfortable lifting 15-20 lb boxes
  • Label printing and material cataloging/binning
  • Using various tools to carefully disassemble hardware
  • Hands on skills with shop tools Ability to generate and follow written and/or verbal standard operating procedures for the teardown and failure analysis process
  • Record step-by-step observations to preserve the failure analysis history
  • Provide high level summary of failure analysis results using a chart or table
  • Comfort handling sensitive electronic components
  • Familiarity with Google G-suite (Sheets, Slides, etc) and/or Microsoft Excel
  • Ability to assign a unit to the appropriate engineer based on failure mode
  • Creation of JIRA tickets with a clear description of findings and photos

  • Nice to have skills or can learn on the job:
    • Using a keyence microscope, optical microscope, and instron force tester
    • Understanding of when advanced FA tools would be valuable:
    • X-ray or CT scan
    • Potted cross-section
    • Dye and pry (or reheating component with hot air gun)
    • Soldering and desoldering printed circuit board components
    • Using a multimeter and oscilloscope
    • Ability to execute basic SQL queries
    • Ability to decide which units are most valuable to FA from return rates, high customer impact, or other reasons

    Position Details

    Apr 11, 2021
    S16174659674161950
    California / United States
    San Francisco
    A job sourcing event
    In Dallas Fort Worth
    Aug 19, 2017 9am-6pm
    All job seekers welcome!

    Early Field Failure Analysis Program Manager    Apply

    Click on the below icons to share this job to Linkedin, Twitter!

    Duties: The Hardware Product Design Team is actively looking for a candidate who possesses a genuine curiosity about hardware products and how they can fail, has the hands-on skills to carefully disassemble returned hardware, and a sharp eye for details. Prefer candidates with experience in program management and or cross functional roles as the successful candidate will be working in a cross functional setting and will need to interface with individuals from various disciplines including, but not limited to (Mechanical, Electrical, and Embedded Software engineers, Product managers, Quality, Customer Success, and Hardware Analysts). Previous experience in performing failure analysis is a nice to have but not necessary.

  • Receive inbound shipments and sort products based on return reason.
  • Maintain a list of and manage incoming and received units, and track by status (Intake, Triage, Failure Analysis, Disposition, etc.)
  • After training, be able to perform first level teardown and Failure Analysis (FA). This would involve removing main product enclosures without damaging the internal components, performing a visual inspection of the circuit boards and components, and measuring resistance of specific traces, while recording observations in detailed notes along with photos, videos when applicable.
  • Once the first-level FA is complete, would pass the unit to engineering teams for further analysis.
  • If capable, the candidate would perform additional failure analysis including removing the small sub-assembly from the housing, de-soldering operations, and isolating the failure.
  • Summarize the warranty return trends and data, progress updates, and failure analysis in a weekly report including charts, photos, diagrams when applicable.
  • Ship returned units or partially FA'd units to external parties with instructions from Square Product Design Team or Project Management team.
  • Due to Covid-19, the candidate would ideally be able to perform this role from home. Any required at home tools will be provided. Access to Square lab equipment and facilities may be available based on local rules and regulations and business needs.

  • Skills:
  • High energy, super motivated, eager to learn, and manage various failure analysis programs.
  • Experience with creating a process to efficiently receive and sort returned devices.
  • Comfortable lifting 15-20 lb boxes
  • Label printing and material cataloging/binning
  • Using various tools to carefully disassemble hardware
  • Hands on skills with shop tools Ability to generate and follow written and/or verbal standard operating procedures for the teardown and failure analysis process
  • Record step-by-step observations to preserve the failure analysis history
  • Provide high level summary of failure analysis results using a chart or table
  • Comfort handling sensitive electronic components
  • Familiarity with Google G-suite (Sheets, Slides, etc) and/or Microsoft Excel
  • Ability to assign a unit to the appropriate engineer based on failure mode
  • Creation of JIRA tickets with a clear description of findings and photos

  • Nice to have skills or can learn on the job:
    • Using a keyence microscope, optical microscope, and instron force tester
    • Understanding of when advanced FA tools would be valuable:
    • X-ray or CT scan
    • Potted cross-section
    • Dye and pry (or reheating component with hot air gun)
    • Soldering and desoldering printed circuit board components
    • Using a multimeter and oscilloscope
    • Ability to execute basic SQL queries
    • Ability to decide which units are most valuable to FA from return rates, high customer impact, or other reasons