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Executive Support Analyst

In Tennessee / United States

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Executive Support Analyst   

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JOB TITLE:

Executive Support Analyst

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Rosemont Tennessee / United States

JOB DESCRIPTION:

-Schedule: M-F 8-4pm

o It is a job requirement that workers on this site be fully vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination.

Position Summary:
Executive Desktop Support provides discreet, white glove, end-to-end, concierge technical on-site and remote support to Client senior executives and corporate users. The ideal candidate is very personable, driven by technology evolution, a self-starter with exceptional problem-solving skills, delivers exceptional customer service, resolves complex problems, and implements solutions with little or no guidance. The candidate is one that will take the initiative when necessary, expedite as needed, and support a team that can succeed on its own.

Position Responsibilities may include, but not limited to:
• Delivery of executive support and ensuring executive systems are operating at peak efficiency.
• Ensure team achieves specific performance metrics via goals, creating/closing tickets, and customer satisfaction ratings.
• Point of escalation for all Senior Executives technology related issues.
• Work closely with the IT Service Center to provide second line technical support for executive issues - ensure assigned calls are responded to, diagnosed, and resolved swiftly and effectively in line with service level objectives.
• Maintain confidentiality and privacy in all dealings with executives.
• Maintain Standard Operating Procedures, policies, Service Level Agreements (SLAs), end-user training, and technical and end user knowledge base.
• Partner with other computing groups (network, data center, etc.) and business unit support teams to provide comprehensive end-user solutions. Work with IT Security for the ongoing management of end user device security (patching, anti-virus, etc.).
• Keep abreast of trends in technology and its application to understand current best practice, possible alternative solutions and to support problem solving.
• At least 5 years’ experience working with Active Directory, MS Office, Windows, Configuration Manager and have a good understanding of networks, audio/video, and video conferencing.

Position Details

POSTED:

Aug 13, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S1655132406828144

LOCATION:

Tennessee / United States

CITY:

Rosemont

Job Origin:

Jobsrus_organic_feed

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In Dallas Fort Worth
Aug 19, 2017 9am-6pm
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Executive Support Analyst    Apply

Click on the below icons to share this job to Linkedin, Twitter!

-Schedule: M-F 8-4pm

o It is a job requirement that workers on this site be fully vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination.

Position Summary:
Executive Desktop Support provides discreet, white glove, end-to-end, concierge technical on-site and remote support to Client senior executives and corporate users. The ideal candidate is very personable, driven by technology evolution, a self-starter with exceptional problem-solving skills, delivers exceptional customer service, resolves complex problems, and implements solutions with little or no guidance. The candidate is one that will take the initiative when necessary, expedite as needed, and support a team that can succeed on its own.

Position Responsibilities may include, but not limited to:
• Delivery of executive support and ensuring executive systems are operating at peak efficiency.
• Ensure team achieves specific performance metrics via goals, creating/closing tickets, and customer satisfaction ratings.
• Point of escalation for all Senior Executives technology related issues.
• Work closely with the IT Service Center to provide second line technical support for executive issues - ensure assigned calls are responded to, diagnosed, and resolved swiftly and effectively in line with service level objectives.
• Maintain confidentiality and privacy in all dealings with executives.
• Maintain Standard Operating Procedures, policies, Service Level Agreements (SLAs), end-user training, and technical and end user knowledge base.
• Partner with other computing groups (network, data center, etc.) and business unit support teams to provide comprehensive end-user solutions. Work with IT Security for the ongoing management of end user device security (patching, anti-virus, etc.).
• Keep abreast of trends in technology and its application to understand current best practice, possible alternative solutions and to support problem solving.
• At least 5 years’ experience working with Active Directory, MS Office, Windows, Configuration Manager and have a good understanding of networks, audio/video, and video conferencing.


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