• Snapboard
  • Activity
  • Reports
  • Campaign
Welcome ,

Chat with the recruiter

...Minimize

Hey I'm Online! Leave me a message.
Let me know if you have any questions.

Field Engineer

In Massachusetts / United States

Save this job

Field Engineer   

Click on the below icons to share this job to Linkedin, Twitter!

JOB TITLE:

Field Engineer

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Wilmington Massachusetts / United States

JOB DESCRIPTION:

What to expect:
Support and troubleshoot issues while onsite if the parts shipped did not resolve the issue.
Maintain timeliness to customer requests and assigned tickets. We provide cx 4 hour service windows (AM-PM service) and we make every best effort possible to make that window.
Work independently as well as within a team to resolve onsite customer requests efficiently and effectively.
Real time status updates to our ticketing system is required, resolving or escalating tickets to the appropriate party when necessary.
While you will be working independently for the most part, you do have the support of our internal service delivery team when in need of assistance.

skills :
Patience, empathy, confidence, and customer service skills.
Strong IT background with a focus Hardware support of Dell products
Excellent communication (verbal and written), time management, and developmental skills.
Skilled at defusing high-stress situations and facilitating resolution to technical problems.
Ability to multi-task in a fast paced environment.
Professional appearance and attitude when interacting with our clients’ in-person

qualifications :
3+ years of relevant experience
Excellent troubleshooting skills with related hardware components



Position Details

POSTED:

Aug 22, 2022

EMPLOYMENT:

INDUSTRY:

Information Technology (IT)

SNAPRECRUIT ID:

S1657184408541951

LOCATION:

Massachusetts / United States

CITY:

Wilmington

Job Origin:

Jobsrus_organic_feed

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Field Engineer    Apply

Click on the below icons to share this job to Linkedin, Twitter!

What to expect:
Support and troubleshoot issues while onsite if the parts shipped did not resolve the issue.
Maintain timeliness to customer requests and assigned tickets. We provide cx 4 hour service windows (AM-PM service) and we make every best effort possible to make that window.
Work independently as well as within a team to resolve onsite customer requests efficiently and effectively.
Real time status updates to our ticketing system is required, resolving or escalating tickets to the appropriate party when necessary.
While you will be working independently for the most part, you do have the support of our internal service delivery team when in need of assistance.

skills :
Patience, empathy, confidence, and customer service skills.
Strong IT background with a focus Hardware support of Dell products
Excellent communication (verbal and written), time management, and developmental skills.
Skilled at defusing high-stress situations and facilitating resolution to technical problems.
Ability to multi-task in a fast paced environment.
Professional appearance and attitude when interacting with our clients’ in-person

qualifications :
3+ years of relevant experience
Excellent troubleshooting skills with related hardware components




Please wait..!!