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Field Engineer 3*

In Illinois / United States

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Field Engineer 3*   

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JOB TITLE:
Field Engineer 3*
JOB TYPE:

JOB SKILLS:
JOB LOCATION:
Deerfield Illinois / United States

JOB DESCRIPTION :
Field Engineer
PayRate: $20.00/HR

CorTech is looking to hire a Field Engineer in Deerfield, IL.


Job Description:

Customer service support (both remote and face to face)
Computer upgrade projects (refreshes)
Imaging with SCCM
Experience with Active Directory (how to add/remove machines from the domain, move machine and user accounts within multiple OU’s)
Desktop support (break/fix troubleshooting, hardware, software, etc)
Experience with Command Prompt and running policy updates
Lease imaging
Software deployment tools (Landesk, Ivanti, etc)
Win7 and Win10 support experience
Cloud services (specifically OneDrive)
Transferring data over a network
Mapping network drives
Familiarity with VPN services (AnyConnect, Zscaler, etc)
Network printer support (Xerox is mainly what Baxter uses)
Ticketing system experience (Remedy, ServiceNow, etc)
Experience with KVM
Remote tools (LogMeIn, Microsoft Configuration Manager, Help Lighting, Remote Desktop Connection, etc)
Mobile support experience (specifically iOS, some Android, Mobile Iron)
Proficiency with Excel (for trackers, reports, etc)
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
This is a journeyman position for the typical desk side support technician.
You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
Responsibilities:

Provides support for software, hardware and networking support for desktops, laptops and servers
Provides maintenance and support on legacy products
Supports Core, server products
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Position Details

Jun 12, 2021
Information Technology (IT)
S16204860796024488
Illinois / United States
Deerfield
A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Field Engineer 3*    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Field Engineer
PayRate: $20.00/HR

CorTech is looking to hire a Field Engineer in Deerfield, IL.


Job Description:

Customer service support (both remote and face to face)
Computer upgrade projects (refreshes)
Imaging with SCCM
Experience with Active Directory (how to add/remove machines from the domain, move machine and user accounts within multiple OU’s)
Desktop support (break/fix troubleshooting, hardware, software, etc)
Experience with Command Prompt and running policy updates
Lease imaging
Software deployment tools (Landesk, Ivanti, etc)
Win7 and Win10 support experience
Cloud services (specifically OneDrive)
Transferring data over a network
Mapping network drives
Familiarity with VPN services (AnyConnect, Zscaler, etc)
Network printer support (Xerox is mainly what Baxter uses)
Ticketing system experience (Remedy, ServiceNow, etc)
Experience with KVM
Remote tools (LogMeIn, Microsoft Configuration Manager, Help Lighting, Remote Desktop Connection, etc)
Mobile support experience (specifically iOS, some Android, Mobile Iron)
Proficiency with Excel (for trackers, reports, etc)
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
This is a journeyman position for the typical desk side support technician.
You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
Responsibilities:

Provides support for software, hardware and networking support for desktops, laptops and servers
Provides maintenance and support on legacy products
Supports Core, server products
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system