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Field Engineer 3

In Minnesota / United States

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Field Engineer 3   

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JOB TITLE:

Field Engineer 3

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Minneapolis Minnesota / United States

JOB DESCRIPTION:

Job Description:
As a Field Engineer 3, your primary responsibility will be installing, diagnosing, servicing maintaining High-end Client proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, and large scale payment products.
When in support of ITO engagements you will be recognized as desk side support specialist.
You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
You will handle more complex products, problems, and/or projects and may provide technical guidance to lower level engineers.
You may function as a team or on-site leader as necessary.
You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

Responsibilities:
Confirm May function as team or site leader providing direction to other technicians
Desk side support specialist
Possesses other, high skilled, specialized technical skills
Provides support for software, hardware, desktops, and laptops Installs and maintains PCs and associated software
Performs installs, moves, adds and changes as required
Tests and certifying PCs Provides follow-up on problems or escalation Maintains a high degree of professionalism in actions, demeanor and dress Ensures customer satisfaction throughout the service delivery transaction Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

Position Details

POSTED:

Sep 03, 2022

EMPLOYMENT:

INDUSTRY:

Information Technology (IT)

SNAPRECRUIT ID:

S1657184408092696

LOCATION:

Minnesota / United States

CITY:

Minneapolis

Job Origin:

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Field Engineer 3    Apply

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Job Description:
As a Field Engineer 3, your primary responsibility will be installing, diagnosing, servicing maintaining High-end Client proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, and large scale payment products.
When in support of ITO engagements you will be recognized as desk side support specialist.
You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
You will handle more complex products, problems, and/or projects and may provide technical guidance to lower level engineers.
You may function as a team or on-site leader as necessary.
You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

Responsibilities:
Confirm May function as team or site leader providing direction to other technicians
Desk side support specialist
Possesses other, high skilled, specialized technical skills
Provides support for software, hardware, desktops, and laptops Installs and maintains PCs and associated software
Performs installs, moves, adds and changes as required
Tests and certifying PCs Provides follow-up on problems or escalation Maintains a high degree of professionalism in actions, demeanor and dress Ensures customer satisfaction throughout the service delivery transaction Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.


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