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Field Service Technician

In Texas / United States

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Field Service Technician   

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JOB TITLE:

Field Service Technician

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Plano Texas / United States

JOB DESCRIPTION:

Pay rate - $18.57/hr

*** Must be able to work out of two locations / Plano, TX and Dallas, TX - 30 minutes apart ***

Weekly Mileage 250 - 350 miles per week


Job Description:
Seeking a Field Service Technician with minimum of 3 years hands on experience working on Dell laptops, Desktops and tablets.

This is a driving position. You will be responsible for responding to onsite hardware break fix requests at multiple customer locations each day.


What to expect:
- Support and troubleshoot issues while onsite if the parts shipped did not resolve the issue.
- Maintain timeliness to customer requests and assigned tickets. We provide cx 4 hour service windows (AM-PM service) and we make every best effort possible to make that window.
- Work independently as well as within a team to resolve onsite customer requests efficiently and effectively.
- Real time status updates to our ticketing system is required, resolving or escalating tickets to the appropriate party when necessary.
- While you will be working independently for the most part, you do have the support of our internal service delivery team when in need of assistance.


What skills do I need to be a successful FST?
- Patience, empathy, confidence, and customer service skills.
- Strong IT background with a focus Hardware support of Dell products
- Excellent communication (verbal and written), time management, and developmental skills.
- Skilled at defusing high-stress situations and facilitating resolution to technical problems.
- Ability to multi-task in a fast paced environment.
- Professional appearance and attitude when interacting with our clients’ in-person


What are the qualifications I need to have?
3+ years of relevant experience
Excellent troubleshooting skills with related hardware components


Position Details

POSTED:

Jul 25, 2021

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S162048615247210341

LOCATION:

Texas / United States

CITY:

Plano

Job Origin:

Jobsrus_organic_feed

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Field Service Technician    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Pay rate - $18.57/hr

*** Must be able to work out of two locations / Plano, TX and Dallas, TX - 30 minutes apart ***

Weekly Mileage 250 - 350 miles per week


Job Description:
Seeking a Field Service Technician with minimum of 3 years hands on experience working on Dell laptops, Desktops and tablets.

This is a driving position. You will be responsible for responding to onsite hardware break fix requests at multiple customer locations each day.


What to expect:
- Support and troubleshoot issues while onsite if the parts shipped did not resolve the issue.
- Maintain timeliness to customer requests and assigned tickets. We provide cx 4 hour service windows (AM-PM service) and we make every best effort possible to make that window.
- Work independently as well as within a team to resolve onsite customer requests efficiently and effectively.
- Real time status updates to our ticketing system is required, resolving or escalating tickets to the appropriate party when necessary.
- While you will be working independently for the most part, you do have the support of our internal service delivery team when in need of assistance.


What skills do I need to be a successful FST?
- Patience, empathy, confidence, and customer service skills.
- Strong IT background with a focus Hardware support of Dell products
- Excellent communication (verbal and written), time management, and developmental skills.
- Skilled at defusing high-stress situations and facilitating resolution to technical problems.
- Ability to multi-task in a fast paced environment.
- Professional appearance and attitude when interacting with our clients’ in-person


What are the qualifications I need to have?
3+ years of relevant experience
Excellent troubleshooting skills with related hardware components



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