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Field Service Technician

In Pennsylvania / United States

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Field Service Technician   

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JOB TITLE:

Field Service Technician

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Johnstown Pennsylvania / United States

JOB DESCRIPTION:

Field Service Technician
PayRate: $18.57/HR

CorTech is looking to hire a Field Service Technician in Johnstown, PA.


Job Description:

Seeking a Field Service Technician with minimum of 3 years hands on experience working on Dell laptops, Desktops and tablets.

This is a driving position. You will be responsible for responding to onsite hardware break fix requests at multiple customer locations each day.



What to expect:

Support and troubleshoot issues while onsite if the parts shipped did not resolve the issue.
Maintain timeliness to customer requests and assigned tickets. We provide cx 4 hour service windows (AM-PM service) and we make every best effort possible to make that window.
Work independently as well as within a team to resolve onsite customer requests efficiently and effectively.
Real time status updates to our ticketing system is required, resolving or escalating tickets to the appropriate party when necessary.
While you will be working independently for the most part, you do have the support of our internal service delivery team when in need of assistance.


What skills do I need to be a successful FST?

Patience, empathy, confidence, and customer service skills.
Strong IT background with a focus Hardware support of Dell products
Excellent communication (verbal and written), time management, and developmental skills.
Skilled at defusing high-stress situations and facilitating resolution to technical problems.
Ability to multi-task in a fast paced environment.
Professional appearance and attitude when interacting with our clients’ in-person


What are the qualifications I need to have?

3+ years of relevant experience
Excellent troubleshooting skills with related hardware components

Position Details

POSTED:

Sep 09, 2021

EMPLOYMENT:

INDUSTRY:

Information Technology (IT)

SNAPRECRUIT ID:

S16204860616031197

LOCATION:

Pennsylvania / United States

CITY:

Johnstown

Job Origin:

Jobsrus_organic_feed

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Field Service Technician    Apply

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Field Service Technician
PayRate: $18.57/HR

CorTech is looking to hire a Field Service Technician in Johnstown, PA.


Job Description:

Seeking a Field Service Technician with minimum of 3 years hands on experience working on Dell laptops, Desktops and tablets.

This is a driving position. You will be responsible for responding to onsite hardware break fix requests at multiple customer locations each day.



What to expect:

Support and troubleshoot issues while onsite if the parts shipped did not resolve the issue.
Maintain timeliness to customer requests and assigned tickets. We provide cx 4 hour service windows (AM-PM service) and we make every best effort possible to make that window.
Work independently as well as within a team to resolve onsite customer requests efficiently and effectively.
Real time status updates to our ticketing system is required, resolving or escalating tickets to the appropriate party when necessary.
While you will be working independently for the most part, you do have the support of our internal service delivery team when in need of assistance.


What skills do I need to be a successful FST?

Patience, empathy, confidence, and customer service skills.
Strong IT background with a focus Hardware support of Dell products
Excellent communication (verbal and written), time management, and developmental skills.
Skilled at defusing high-stress situations and facilitating resolution to technical problems.
Ability to multi-task in a fast paced environment.
Professional appearance and attitude when interacting with our clients’ in-person


What are the qualifications I need to have?

3+ years of relevant experience
Excellent troubleshooting skills with related hardware components


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