Dallas Texas /

<p> <style type="text/css"> </style> <strong>About the Company</strong><br /> <br /> This company is one of the leading providers of Information and Communication Technology (ICT) to service providers.
They enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world.
<br /> <br /> Our client is a Swedish multinational networking and telecommunications company headquartered in Stockholm.
The company sells infrastructure, software, and services in information and communications technology for telecommunications service providers and enterprises, including, among others, 3G, 4G, and 5G equipment, and Internet Protocol (IP) and optical transport systems.
The company employs around 100,000 people and operates in more than 180 countries.
They has over 57,000 granted patents.
</p> <p><strong>Job Summary</strong></p> <p>This role will be fully accountable for the Service Assurance functions for the contract.
This role will work within the scope of the contract and effectively take responsibility for reactive, preventative & predictive maintenance of the Service.
It is a customer-facing role and will also be a key interface to secure the Operational Performance.
</p> <p><strong>Responsibilities:</strong></p> <ul> <li>The overall E2E responsible and accountable for availability management, Service Assurance, resilience and reliability of the Service.
Measuring continual Service Performance and capacity of the Service and driving actions through the Service Delivery Units (SDU) or delivery flows.
</li> <li>Responsible and accountable for event, incident, problem and changes to an existing Service.
Includes operational acceptance of a New Service and termination of an existing service.
</li> <li>Accountable for business continuity and disaster recovery of an existing service.
Identifying risks and driving actions through Service Line.
</li> <li>Managing the ML, AI and automation for data analytics, to an existing service and driving actions through the delivery flows.
</li> <li>Support the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management.
</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>Education: Degree in Telco</li> <li>Proven experience leading by example, working collaboratively and dynamically across the business, with our customers, partners and suppliers in removing complexity,</li> <li>Solid customer management, understanding their perspective and being able to empathize with their business situation and needs</li> <li>Passions for innovation, be curious by questioning ways of working that make things difficult; trial new ways of doing things; fail fast and learn quickly</li> <li>Data smarter to enable predictive analytics, create value and business outcomes by proactively managing our customers networks</li> <li>Experience in Automation as is a strategic necessity, take ownership to deliver services that our customers value and will promote</li> </ul>