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Front Desk Agent

In Pennsylvania / United States

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Front Desk Agent   

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JOB TITLE:

Front Desk Agent

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Pittsburgh Pennsylvania / United States

JOB DESCRIPTION:

Your day to dayThe Host provides top notch customer service to ensure guests are taken care of by delivering a guest experience that is unique and brings the Hotels brand to life. The Keep Active Host delivers core guest services (our signature greeting with hand towel and water, registration/check-in/out luggage assistance, guest services and support, familiarization with hotel facilities) and supports wellness by engaging guests.The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.What we need from youResponds appropriately to guest complaints and implements appropriate service recovery guidelines in order to ensure total guest satisfaction.Demonstrates Brandheartedness by putting the brand at the center of all activities.Remains current on brand, wellness, nutrition and industry information required to deliver the Hotels programs and services.Seeks and uses guest feedback to build relationships with guests, and drives continuous improvement in guest satisfaction.Ensures that special needs and requests of guests, VIPs, and IHG Rewards Club Members are fulfilled.RESPONSIBLE BUSINESS:Maintains Green Engage initiatives in assigned work area.Knows procedures to handle emergency/crisis.What we offerWe’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.Join us and you’ll become part of a global family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Position Details

POSTED:

Nov 08, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S165815640767221

LOCATION:

Pennsylvania / United States

CITY:

Pittsburgh

Job Origin:

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Your day to dayThe Host provides top notch customer service to ensure guests are taken care of by delivering a guest experience that is unique and brings the Hotels brand to life. The Keep Active Host delivers core guest services (our signature greeting with hand towel and water, registration/check-in/out luggage assistance, guest services and support, familiarization with hotel facilities) and supports wellness by engaging guests.The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.What we need from youResponds appropriately to guest complaints and implements appropriate service recovery guidelines in order to ensure total guest satisfaction.Demonstrates Brandheartedness by putting the brand at the center of all activities.Remains current on brand, wellness, nutrition and industry information required to deliver the Hotels programs and services.Seeks and uses guest feedback to build relationships with guests, and drives continuous improvement in guest satisfaction.Ensures that special needs and requests of guests, VIPs, and IHG Rewards Club Members are fulfilled.RESPONSIBLE BUSINESS:Maintains Green Engage initiatives in assigned work area.Knows procedures to handle emergency/crisis.What we offerWe’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.Join us and you’ll become part of a global family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.


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