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General Warehouse Labor

In North Carolina / United States

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General Warehouse Labor   

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JOB TITLE:

General Warehouse Labor

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

4860 Sheboygan Ave Madison North Carolina / United States

JOB DESCRIPTION:

Job Summary
Provide high touch services to employees, Human Resource staff, managers, and executives ensuring all team service level agreements are met. Maintain strong knowledge of policies, procedures and systems to offer quick and accurate assistance to customers. Manage work using various applications, job aids and procedures. Research, resolve and respond to inquiries/requests that cover a multitude of topics via various input channels (Chat, Voice, Email, Case, Social Media, etc.). May serve as an administrative liaison with others within or outside the organization regarding issues specific to HRSS. Provide support, development and/or leadership guidance to all volunteers.
Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.
Responsibilities
1.Research, resolve, and respond to customer/vendor inquiries and requests using various applications, job aids and scripts. Topics may include Compliance, Labor, Recruiting, Talent, Reporting, Leave of Absence, Benefits, Pay, Employee Relations, Compensation, Performance, Workday, Policy, Teamcare (Union), Employee Engagement, and Training. Serve as liaison between HR and COE’s.
2.Offer a high touch client experience and maintain a high level of professionalism at all times. Manage escalated, technical, and urgent system and reporting requests through to completion and within established workflows, SOPs, and protocol. Ensure necessary follow-up to improve client satisfaction.
3.Perform pay related calculations relating to pay adjustments. Understand and analyze paychecks to answer pay related questions.
4.Research, gather data and answer inquiries for employee payroll records, employment verifications, unemployment inquiries, Workman’s Compensation claims and work schedules for employees pre-HRIS. Maintain/use legacy data and systems.
5.Provide support for record keeping and reporting requirements including payroll, FMLA, COBRA, workers compensation, retirement system and state disability insurance (where applicable).
6.Provide end user support for HR-related systems and various other business applications. Administer HR system processes including preparing employee data for input, completing forms/templates, executing reports, processing password resets and various updates directly into HR systems.
7.Analyze unit operating practices and recommend revisions to improve established procedures. Provide input related to maintenance of departmental SOP’s and Knowledge Articles. Participate in department training needs as necessary.
Scope
Full knowledge of job. Substantial acquaintance with and understanding of general aspects of the job. Contact within department and occasionally outside of organization.
Qualifications
Education: High School Diploma or equivalent required. Associate’s or Bachelor’s degree in a related discipline preferred.
Experience: Minimum 3 years of related work experience or equivalent combination of education and related experience. Workday experience preferred. Shared Services experience (HR/Payroll) preferred. Experience with Labor Relations/Unions preferred.
Management Experience: N/A

Skills & Abilities: Ability to work within an 8am ET to 8pm ET time window. Overtime, holidays, and weekend work possible. Ability to handle extremely sensitive data with highest level of confidentiality. Ability to handle high level escalations from all levels of management. Strong written/verbal (phone) communication and listening skills. Strong customer orientation and interpersonal skills. Ability to demonstrate technical and functional competence including proficiency in MS Office Suite, or other relevant applications. Familiarity with CRM systems and practices. Ability to work both in an in-person and/or virtual team environment, if needed. Ability to work on a team and independently. Strong organizational and documentation skills. Focus on quality with a great attention to detail.
Ability to analyze, solve problems and resolve conflicts. Ability to adapt and respond to different personality types. Ability to multitask, adapt to changing priorities, work under pressure and incorporate feedback to improve performance. Knowledge of HR/Payroll laws, regulations, concepts, and transaction processing highly desirable. FPC, CPP, PHR certification a plus.

Position is REMOTE - Equipment will be sent to candidates**
TRAINING BEGING 4/4/22 TO 5/13/22 - HOURS ARE FROM 8-5. AFTER TRAINING, HOURS ARE FROM 9-6.
Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
Physical Requirements to be confirmed
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Client Vaccine Mandate: Client requires all contingent workers doing in-person work to be fully vaccinated against COVID-19 or to have an approved exemption, except in states or localities where it is prohibited by law. The offer of a position with the Client is conditioned on providing proof of vaccination to the supplier or having an approved exemption from the supplier prior to start date.

Position Details

POSTED:

May 21, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16475940081809

LOCATION:

North Carolina / United States

CITY:

4860 Sheboygan Ave Madison

Job Origin:

Jobsrus_organic_feed

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

General Warehouse Labor    Apply

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Job Summary
Provide high touch services to employees, Human Resource staff, managers, and executives ensuring all team service level agreements are met. Maintain strong knowledge of policies, procedures and systems to offer quick and accurate assistance to customers. Manage work using various applications, job aids and procedures. Research, resolve and respond to inquiries/requests that cover a multitude of topics via various input channels (Chat, Voice, Email, Case, Social Media, etc.). May serve as an administrative liaison with others within or outside the organization regarding issues specific to HRSS. Provide support, development and/or leadership guidance to all volunteers.
Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.
Responsibilities
1.Research, resolve, and respond to customer/vendor inquiries and requests using various applications, job aids and scripts. Topics may include Compliance, Labor, Recruiting, Talent, Reporting, Leave of Absence, Benefits, Pay, Employee Relations, Compensation, Performance, Workday, Policy, Teamcare (Union), Employee Engagement, and Training. Serve as liaison between HR and COE’s.
2.Offer a high touch client experience and maintain a high level of professionalism at all times. Manage escalated, technical, and urgent system and reporting requests through to completion and within established workflows, SOPs, and protocol. Ensure necessary follow-up to improve client satisfaction.
3.Perform pay related calculations relating to pay adjustments. Understand and analyze paychecks to answer pay related questions.
4.Research, gather data and answer inquiries for employee payroll records, employment verifications, unemployment inquiries, Workman’s Compensation claims and work schedules for employees pre-HRIS. Maintain/use legacy data and systems.
5.Provide support for record keeping and reporting requirements including payroll, FMLA, COBRA, workers compensation, retirement system and state disability insurance (where applicable).
6.Provide end user support for HR-related systems and various other business applications. Administer HR system processes including preparing employee data for input, completing forms/templates, executing reports, processing password resets and various updates directly into HR systems.
7.Analyze unit operating practices and recommend revisions to improve established procedures. Provide input related to maintenance of departmental SOP’s and Knowledge Articles. Participate in department training needs as necessary.
Scope
Full knowledge of job. Substantial acquaintance with and understanding of general aspects of the job. Contact within department and occasionally outside of organization.
Qualifications
Education: High School Diploma or equivalent required. Associate’s or Bachelor’s degree in a related discipline preferred.
Experience: Minimum 3 years of related work experience or equivalent combination of education and related experience. Workday experience preferred. Shared Services experience (HR/Payroll) preferred. Experience with Labor Relations/Unions preferred.
Management Experience: N/A

Skills & Abilities: Ability to work within an 8am ET to 8pm ET time window. Overtime, holidays, and weekend work possible. Ability to handle extremely sensitive data with highest level of confidentiality. Ability to handle high level escalations from all levels of management. Strong written/verbal (phone) communication and listening skills. Strong customer orientation and interpersonal skills. Ability to demonstrate technical and functional competence including proficiency in MS Office Suite, or other relevant applications. Familiarity with CRM systems and practices. Ability to work both in an in-person and/or virtual team environment, if needed. Ability to work on a team and independently. Strong organizational and documentation skills. Focus on quality with a great attention to detail.
Ability to analyze, solve problems and resolve conflicts. Ability to adapt and respond to different personality types. Ability to multitask, adapt to changing priorities, work under pressure and incorporate feedback to improve performance. Knowledge of HR/Payroll laws, regulations, concepts, and transaction processing highly desirable. FPC, CPP, PHR certification a plus.

Position is REMOTE - Equipment will be sent to candidates**
TRAINING BEGING 4/4/22 TO 5/13/22 - HOURS ARE FROM 8-5. AFTER TRAINING, HOURS ARE FROM 9-6.
Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
Physical Requirements to be confirmed
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Client Vaccine Mandate: Client requires all contingent workers doing in-person work to be fully vaccinated against COVID-19 or to have an approved exemption, except in states or localities where it is prohibited by law. The offer of a position with the Client is conditioned on providing proof of vaccination to the supplier or having an approved exemption from the supplier prior to start date.


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