• Snapboard
  • Activity
  • Reports
  • Campaign
Welcome ,

Chat with the recruiter

...Minimize

Hey I'm Online! Leave me a message.
Let me know if you have any questions.

Help Desk 2

In United States

Save this job

Help Desk 2   

Click on the below icons to share this job to Linkedin, Twitter!

JOB TITLE:

Help Desk 2

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Lansing, MI United States

JOB DESCRIPTION:

Position: Data Center Operations Help Desk 2
REQ ID: 107871
Direct Client:  State of Michigan -  IT - DTMB - CTO 

 

Job Location:   Lansing, MI,

The State of Michigan is looking for: Help Desk 2 (1st shift 6 am-4:30 pm) LOCAL CANDIDATES ONLY
The shift is four (4), 10-hour days. - ON-SITE ONLY.

Interview Process: MS Teams with integrated audio and video.
Duration: 1 year expected

Short description: This position is a tier I operator that serves as a primary resource for enterprise monitoring, incident management, and computer operations responsible for systems that run critical applications, systems, networks, and infrastructure at multiple sites.

1 to 4 years of experience in the field or in a related area.

 Job Description:

This position is responsible for initiating Incidents for State of Michigan Critical Business Functions. Manages Medium, High, and Critical Incidents, including triage and assessment of impacted systems. Escalates Incidents to tier II for Major Incident investigation. Notifies and escalates to support teams using Standard Operating Procedure (SOP) 12. Sends Communications Matrix Notifications using SOP12-2 for High and Critical Incidents. 

Monitor server and network system monitoring tools and responds appropriately to alarms. Monitor the environmental equipment (Generators, UPS, PDU, Air Conditioning, and buildings water supply) to ensure their proper operation. Complete documentation of how the problem/issue was uncovered, who it affected, and the steps are taken up to and including the final solution. Monitor the security equipment and situations to ensure their proper operations and report all issues/irregularities to the proper organizations/persons. Track and monitor security concerns. Complete documentation of how the issue/irregularity was uncovered, who it affected, and the steps are taken up to and including the final solution. Monitor system resources (e.g., processor, memory, and input/output) to ensure that Service Level Agreement performance criteria are met and that system resources are not being over-utilized by one customer. 

Opens trouble tickets and assigns them to the appropriate support group. Grants physical access to hosting centers both locally and remotely. Administers established a security policy for physical access to the (2) Hosting Centers. Executes programs and jobs on the mainframe computers utilizing an operator display terminal. Controls production utilizing Automated Scheduling Systems to ensure that jobs are completed in the time required by the customers. 

Responsible for tape library functions including pulling and hanging tapes for production, test batch processing, managing off-site storage, and logging user input tapes as needed. Prepares and submits status reports detailing system operations. Reads comprehend and comply with email messages on a timely basis. Uses communications tools appropriately to receive and disburse information. Answers and makes phone calls, as necessary.

 Communicates statuses using tools such as trouble tickets, status boards, broadcast messages, and status reports. Reviews the Change Management Forward Schedule of Change and updates Requests for Changes (RFCs) as needed, when requested by the change builders.

Position Details

POSTED:

Jan 17, 2023

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16619904329683201

LOCATION:

United States

CITY:

Lansing, MI

Job Origin:

OORWIN_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Help Desk 2    Apply

Click on the below icons to share this job to Linkedin, Twitter!

<div style="text-align:start"><span style="font-size:small"><span style="color:#222222"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font face="verdana, sans-serif"><b><font color="#000000"><span style="text-align:justify">Position: </span></font></b><span style="color:#2b3339"><span style="font-weight:700">Data Center Operations </span></span><span style="color:#2b3339"><span style="font-weight:700">Help Desk 2</span></span></font></span></span></span></span></span></span></span></span></span></span></span></div> <div style="text-align:start"><span style="font-size:small"><span style="color:#222222"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font face="verdana, sans-serif"><b><font color="#000000"><span style="text-align:justify">REQ ID: </span></font></b><span style="color:#2b3339"><span style="font-weight:700">107871</span></span></font></span></span></span></span></span></span></span></span></span></span></span></div> <div style="text-align:start"><span style="font-size:small"><span style="color:#222222"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><font face="verdana, sans-serif"><b><font color="#000000"><span style="text-align:justify">Direct Client: <span style="line-height:12.1267px"><span style="background-image:initial"><span style="background-position:initial"><span style="background-size:initial"><span style="background-repeat:initial"><span style="background-origin:initial"><span style="background-clip:initial"> State of Michigan - </span></span></span></span></span></span></span></span> IT - DTMB - </font></b><span style="color:#2b3339"><span style="font-weight:700">CTO</span></span> </font></span></span></span></span></span></span></span></span></span></span></span></div> <p style="text-align:start; margin-bottom:11px"> </p> <p style="text-align:start; margin-bottom:11px"><span style="font-size:small"><span style="color:#222222"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:13.91px"><b><font face="verdana, sans-serif"><font color="#000000"><span lang="EN-US" style="line-height:13.91px"><span style="text-align:justify">Job Location: </span> </span> </font>Lansing, MI,</font></b></span></span></span></span></span></span></span></span></span></span></span></span></p> <p style="text-align:start; margin-bottom:11px"><span style="font-size:small"><span style="color:#222222"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:13.91px"><font face="verdana, sans-serif">The State of Michigan is looking for: Help Desk 2 (1st shift 6 am-4:30 pm) LOCAL CANDIDATES ONLY<br /> The shift is four (4), 10-hour days. - ON-SITE ONLY.</font></span></span></span></span></span></span></span></span></span></span></span></span></p> <p style="text-align:start; margin-bottom:11px"><span style="font-size:small"><span style="color:#222222"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:13.91px"><font face="verdana, sans-serif">Interview Process: MS Teams with integrated audio and video.<br /> Duration: 1 year expected</font></span></span></span></span></span></span></span></span></span></span></span></span><br /> </p> <p style="text-align:start; margin-bottom:11px"><span style="font-size:small"><span style="color:#222222"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:13.91px"><font face="verdana, sans-serif"><b>Short description</b>: This position is a tier I operator that serves as a primary resource for enterprise monitoring, incident management, and computer operations responsible for systems that run critical applications, systems, networks, and infrastructure at multiple sites.</font></span></span></span></span></span></span></span></span></span></span></span></span></p> <p style="text-align:start; margin-bottom:11px"><span style="font-size:small"><span style="color:#222222"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:13.91px"><font face="verdana, sans-serif">1 to 4 years of experience in the field or in a related area.</font></span></span></span></span></span></span></span></span></span></span></span></span></p> <p style="text-align:start; margin-bottom:11px"><span style="font-size:small"><span style="color:#222222"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:13.91px"><font face="verdana, sans-serif"> J<b>ob Description</b>:</font></span></span></span></span></span></span></span></span></span></span></span></span></p> <p style="text-align:start; margin-bottom:11px"><span style="font-size:small"><span style="color:#222222"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:13.91px"><font face="verdana, sans-serif">This position is responsible for initiating Incidents for State of Michigan Critical Business Functions. Manages Medium, High, and Critical Incidents, including triage and assessment of impacted systems. Escalates Incidents to tier II for Major Incident investigation. Notifies and escalates to support teams using Standard Operating Procedure (SOP) 12. Sends Communications Matrix Notifications using SOP12-2 for High and Critical Incidents. </font></span></span></span></span></span></span></span></span></span></span></span></span></p> <p style="text-align:start; margin-bottom:11px"><span style="font-size:small"><span style="color:#222222"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:13.91px"><font face="verdana, sans-serif">Monitor server and network system monitoring tools and responds appropriately to alarms. Monitor the environmental equipment (Generators, UPS, PDU, Air Conditioning, and buildings water supply) to ensure their proper operation. Complete documentation of how the problem/issue was uncovered, who it affected, and the steps are taken up to and including the final solution. Monitor the security equipment and situations to ensure their proper operations and report all issues/irregularities to the proper organizations/persons. Track and monitor security concerns. Complete documentation of how the issue/irregularity was uncovered, who it affected, and the steps are taken up to and including the final solution. Monitor system resources (e.g., processor, memory, and input/output) to ensure that Service Level Agreement performance criteria are met and that system resources are not being over-utilized by one customer. </font></span></span></span></span></span></span></span></span></span></span></span></span></p> <p style="text-align:start; margin-bottom:11px"><span style="font-size:small"><span style="color:#222222"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:13.91px"><font face="verdana, sans-serif">Opens trouble tickets and assigns them to the appropriate support group. Grants physical access to hosting centers both locally and remotely. Administers established a security policy for physical access to the (2) Hosting Centers. Executes programs and jobs on the mainframe computers utilizing an operator display terminal. Controls production utilizing Automated Scheduling Systems to ensure that jobs are completed in the time required by the customers. </font></span></span></span></span></span></span></span></span></span></span></span></span></p> <p style="text-align:start; margin-bottom:11px"><span style="font-size:small"><span style="color:#222222"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:13.91px"><font face="verdana, sans-serif">Responsible for tape library functions including pulling and hanging tapes for production, test batch processing, managing off-site storage, and logging user input tapes as needed. Prepares and submits status reports detailing system operations. Reads comprehend and comply with email messages on a timely basis. Uses communications tools appropriately to receive and disburse information. Answers and makes phone calls, as necessary.</font></span></span></span></span></span></span></span></span></span></span></span></span></p> <p style="text-align:start; margin-bottom:11px"><span style="font-size:small"><span style="color:#222222"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="white-space:normal"><span style="background-color:#ffffff"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><span style="line-height:13.91px"><font face="verdana, sans-serif"> Communicates statuses using tools such as trouble tickets, status boards, broadcast messages, and status reports. Reviews the Change Management Forward Schedule of Change and updates Requests for Changes (RFCs) as needed, when requested by the change builders.</font></span></span></span></span></span></span></span></span></span></span></span></span></p>


Please wait..!!