Help Desk 3 Consultant Apply
CorTech Staffing is seeking a highly motivated and capable person to help answer front-line calls via incoming phone or front desk service to meet Client needs for faculty/admin staff. This work includes answering technical questions on varied TS procedures and software that is used by the college. This role requires someone with customer service skills. Someone who can work with issues through the phone or in-person and someone that can be comfortable under pressure.
Hours: 11 am – 7 pm, Tuesday through Friday and Saturday 7:00 am – 3:30 pm.
Pay ranging from $20-$26/hr depending on experience.
Core Qualifications
• Must have solid phone/soft skills and customer service experience.
• Experienced working in a deadline-driven environment, handling and prioritizing multiple tasks.
• Excellent conceptual, problem-solving, and analytical skills.
• Ability to work independently or as a member of a team on complex tasks.
• Demonstrated competency in documenting solutions for both technical and functional audiences.
Duties and Responsibilities
Provide Services and TS through Customer Service
Work with Tier 2/3 staff in a professional manner
Support PC troubleshooting/imaging
Work with documentation specialist
Assess needs of customers.
Work independently.
Participate as a team member to achieve successful business process.
Communicate status to management and teams.
Education and Requirements
• 4-6 years ina Help Desk environment
• Minimum of High School Degree (prefer course-work beyond High School)
• Experience in imaging PC Hardware and troubleshooting desktop software
• Use of service management systems for incident tracking
CorTech Cares!
*Pay Options: Direct Deposit or Pay Cards; paid weekly
*Health/Dental/Vision Insurance options compliant with the ACA
*401k
*Online Employee Portal to adjust withholding, view, and print pay stubs
*Interview Coaching
We look forward to working with you!
CorTech has over 9000+ associates across the United States, Canada, and Puerto Rico.
APPLY TODAY!
