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Help Desk Representative - Engineer Technical

In Texas / United States

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Help Desk Representative - Engineer Technical   

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JOB TITLE:

Help Desk Representative - Engineer Technical

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Addison Texas / United States

JOB DESCRIPTION:

Virtual to start but need to be local to Addison TX for when we eventually return to office

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Run reports for monitoring ATMs and open tickets for service as needed.
• Contact sites via email or phone to notify of ATM issues.
• Follow up on service requests with dispatch and maintenance providers- escalating tickets as needed
• Assist with scheduling tech meets between NCR technicians and Cash Loaders
• Close out tickets when service has been completed.
• Work shared email box including responding to requests for service and opening tickets as needed from requests
• Handle phone calls from clients with issues regarding their ATMs needing service
• Handle phone calls from clients with questions on ATM reporting
• Process service tickets and maintain accurate customer records.
• Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller.
• Provide efficient productivity and superior quality service while working in a fast paced environment.
• Ability to effectively handle in Card TRACE calls from customers.

***1st & 2nd Shifts Available***

SYSTEMS INVOLVED
• Microsoft Office
• ADP Self Service
• CATMPro
• CDS Webtools
• Device Manager
• Microsoft Outlook
• Windows XP Operating Systems

EDUCATION, EXPERIENCE & REQUIREMENTS
• Bachelors' degree preferred; High School diploma or equivalent required.
• 1 year prior customer service/call center work experience required; preferably in a technical environment.
• Previous handling of inbound and outbound call center phones preferred.
• Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.
• Ability to type a minimum of 50wpm.
• Demonstrate independent decision-making skills.

Position Details

POSTED:

Mar 21, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S164400480890939

LOCATION:

Texas / United States

CITY:

Addison

Job Origin:

Jobsrus_organic_feed

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Help Desk Representative - Engineer Technical    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Virtual to start but need to be local to Addison TX for when we eventually return to office

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Run reports for monitoring ATMs and open tickets for service as needed.
• Contact sites via email or phone to notify of ATM issues.
• Follow up on service requests with dispatch and maintenance providers- escalating tickets as needed
• Assist with scheduling tech meets between NCR technicians and Cash Loaders
• Close out tickets when service has been completed.
• Work shared email box including responding to requests for service and opening tickets as needed from requests
• Handle phone calls from clients with issues regarding their ATMs needing service
• Handle phone calls from clients with questions on ATM reporting
• Process service tickets and maintain accurate customer records.
• Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller.
• Provide efficient productivity and superior quality service while working in a fast paced environment.
• Ability to effectively handle in Card TRACE calls from customers.

***1st & 2nd Shifts Available***

SYSTEMS INVOLVED
• Microsoft Office
• ADP Self Service
• CATMPro
• CDS Webtools
• Device Manager
• Microsoft Outlook
• Windows XP Operating Systems

EDUCATION, EXPERIENCE & REQUIREMENTS
• Bachelors' degree preferred; High School diploma or equivalent required.
• 1 year prior customer service/call center work experience required; preferably in a technical environment.
• Previous handling of inbound and outbound call center phones preferred.
• Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.
• Ability to type a minimum of 50wpm.
• Demonstrate independent decision-making skills.


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