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Human Resources Representative I

In Tennessee / United States

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Human Resources Representative I   

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JOB TITLE:

Human Resources Representative I

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Nashville Tennessee / United States

JOB DESCRIPTION:

Shift Timings:
Time Sheet Type Time In/Time Out
Time Sheet Frequency Weekly
Hours per Day 8
Hours per Week 40

Actual Job Title - HR Advisor

The HR Advisor serves as the first point of contact for employees and managers to provide self-service support and ensure accurate and effective transactions and prompt inquiry resolution. Working virtually, they confirm service level agreements are met and provide end-to-end customer support resulting in accurate and efficient transactions / inquiry resolution and high levels of customer satisfaction.

• Handle inquiries from first contact, registration, escalating and resolving
queries in a professional and efficient manner through all available channels
• Support customers on HR Portal and other relevant on-line tools for
completing transactions
• Provide transaction and administrative services related to in scope process
• Perform customer-related data gathering
• Escalate cases where guidance or clarification of policies and procedures is
required
• Provide excellent customer service to all customers of PPS
• Work according to defined standards, including but not limited to CMS, FAQ management, and Contact Center WOW
• Utilize core phone responsibilities including probing, building report, effective listening and positive attitude
• Adhere to Global Data Privacy rules
• Complete all Global training requirements
• Demonstrate client Accelerate behaviors
• Actively identify improvements according to LEAN ways of working and
participate in LEAN process improvement activities
• Actively participate in all team/department meetings and activities
• Maintain positive attitude during workplace transitions
• Meet minimum standard productivity and KPI targets

Skills Needed –
• Vocational education
• Ability to consistently deliver high quality customer service in a professional and efficient manner
• Knowledge of HR processes, systems and policies
• Effective listening and communication skills
• Ability to answer queries on own initiative by effective use and interpretation of relevant data/ available information
• Able to work in a changing environment to meet demanding deadlines and timescales
• Ability to work as part of a team or on own initiative
• Ability to effectively prioritize and organize workload
• Ability to probe to obtain deeper, more detailed information in relation to inquiries.
• Ability to develop and deliver oral and
written communications
• Interpersonal skills

Position Details

POSTED:

May 12, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S164761560822121

LOCATION:

Tennessee / United States

CITY:

Nashville

Job Origin:

Jobsrus_organic_feed

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Human Resources Representative I    Apply

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Shift Timings:
Time Sheet Type Time In/Time Out
Time Sheet Frequency Weekly
Hours per Day 8
Hours per Week 40

Actual Job Title - HR Advisor

The HR Advisor serves as the first point of contact for employees and managers to provide self-service support and ensure accurate and effective transactions and prompt inquiry resolution. Working virtually, they confirm service level agreements are met and provide end-to-end customer support resulting in accurate and efficient transactions / inquiry resolution and high levels of customer satisfaction.

• Handle inquiries from first contact, registration, escalating and resolving
queries in a professional and efficient manner through all available channels
• Support customers on HR Portal and other relevant on-line tools for
completing transactions
• Provide transaction and administrative services related to in scope process
• Perform customer-related data gathering
• Escalate cases where guidance or clarification of policies and procedures is
required
• Provide excellent customer service to all customers of PPS
• Work according to defined standards, including but not limited to CMS, FAQ management, and Contact Center WOW
• Utilize core phone responsibilities including probing, building report, effective listening and positive attitude
• Adhere to Global Data Privacy rules
• Complete all Global training requirements
• Demonstrate client Accelerate behaviors
• Actively identify improvements according to LEAN ways of working and
participate in LEAN process improvement activities
• Actively participate in all team/department meetings and activities
• Maintain positive attitude during workplace transitions
• Meet minimum standard productivity and KPI targets

Skills Needed –
• Vocational education
• Ability to consistently deliver high quality customer service in a professional and efficient manner
• Knowledge of HR processes, systems and policies
• Effective listening and communication skills
• Ability to answer queries on own initiative by effective use and interpretation of relevant data/ available information
• Able to work in a changing environment to meet demanding deadlines and timescales
• Ability to work as part of a team or on own initiative
• Ability to effectively prioritize and organize workload
• Ability to probe to obtain deeper, more detailed information in relation to inquiries.
• Ability to develop and deliver oral and
written communications
• Interpersonal skills


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