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IT Analyst

In California / United States

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IT Analyst   

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JOB TITLE:

IT Analyst

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

San Jose California / United States

JOB DESCRIPTION:

5+ years of Experience with software licensing in SaaS company

Strong familiarity in Smart Account, Licensing, Cisco Commerce Workspace, Enterprise Agreement Workspace is a plus

Strong familiarity in Cisco Product/Offer knowledge in Enterprise Networking, Security and Collaboration

Strong proficiency in Microsoft Office tools is required

Excellent Verbal and Written Communication skill

Excellent problem solving, analytical, and troubleshooting skills

Collaborate and communicate effectively across multiple technical teams

Strong organizational and prioritization skills

Proven ability to drive issues towards resolution in a timely-manner

Demonstrated customer service experience and/or strong interpersonal skills

Scope of work:

Ability to handle multiple simultaneous tasks while demonstrating urgency and ownership to drive tasks and issues to completion

Analyze system issues and provide optimal solutions

Review, prioritize, and track the progress of issues that impact relevance, quality, and functionality

Help with the testing of large-scale projects.

Works collaboratively with internal and external stakeholders to identify and implement technical/systems enhancement opportunities.

Communicates initiative status and feedback to managers, key stakeholders, and senior management

Responsible for collaborating with cross-functional teams to: identify and determine solutions and/or workarounds for functional/System issues in Cisco Software Licensing

Track and manage customer reported issues via our case management system adhering to best practices

Drive system and process improvement opportunities to prioritize efforts across the Support, Operations, and Development organizations

Position Details

POSTED:

Nov 11, 2021

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S1617465788645324

LOCATION:

California / United States

CITY:

San Jose

Job Origin:

CEIPAL_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

IT Analyst    Apply

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5+ years of Experience with software licensing in SaaS company

Strong familiarity in Smart Account, Licensing, Cisco Commerce Workspace, Enterprise Agreement Workspace is a plus

Strong familiarity in Cisco Product/Offer knowledge in Enterprise Networking, Security and Collaboration

Strong proficiency in Microsoft Office tools is required

Excellent Verbal and Written Communication skill

Excellent problem solving, analytical, and troubleshooting skills

Collaborate and communicate effectively across multiple technical teams

Strong organizational and prioritization skills

Proven ability to drive issues towards resolution in a timely-manner

Demonstrated customer service experience and/or strong interpersonal skills

Scope of work:

Ability to handle multiple simultaneous tasks while demonstrating urgency and ownership to drive tasks and issues to completion

Analyze system issues and provide optimal solutions

Review, prioritize, and track the progress of issues that impact relevance, quality, and functionality

Help with the testing of large-scale projects.

Works collaboratively with internal and external stakeholders to identify and implement technical/systems enhancement opportunities.

Communicates initiative status and feedback to managers, key stakeholders, and senior management

Responsible for collaborating with cross-functional teams to: identify and determine solutions and/or workarounds for functional/System issues in Cisco Software Licensing

Track and manage customer reported issues via our case management system adhering to best practices

Drive system and process improvement opportunities to prioritize efforts across the Support, Operations, and Development organizations


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