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IT Applications Support Java Developer 3 ( remote)

In United States

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IT Applications Support Java Developer 3 ( remote)   

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JOB TITLE:

IT Applications Support Java Developer 3 ( remote)

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Atlanta, GA United States

JOB DESCRIPTION:

Position: IT Applications Support Java Developer 3 REQ ID: 686579 Client Name: GDOT Job Location: 100% Remote Interview type: Either Web Cam or In Person Duration time:  07/25/2022 to 06/30/2023 Short Description: Senior Support Java Developer position. Under broad supervision, provides application and user support on a continuing basis. Troubleshoots and resolves end-user problems. Analyzes, designs, and develops software modifications to meet users' needs. Complete Description: Job Summary: Responsibilities • Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills • Listen to customer concerns and issues, use appropriate troubleshooting and problem analysis techniques to isolate root cause of problems, and recommend appropriate solutions to the customer to resolve the problem. • Independently diagnose and resolve problems related to our applications • Research, troubleshoot and resolve escalated customer issues • Requires working at a fast pace, across multiple cases while maintaining close attention to detail. • Ensure detailed recording of issues in tickets for engineering work. • Facilitate communication between customers and other teams in the resolution of issues   Preferred technical skills include: • Configuration and support of enterprise software applications • Use of ServiceNow Platform a plus • Knowledge of Oracle and/or MS SQL Server, including the ability to write SQL queries • Knowledge of application servers such as Apache, Tomcat, and BEA WebLogic • Knowledge of Windows and Unix server operating systems • Knowledge of git code repositories • Experience with Eclipse IDE • Experience in developing web applications in.NET environment using C# and ASP and ADO with Microsoft Visual Studio .NET (6 months of more) is a plus • Experience working with third party vendors (e.g. creating Oracle Support tickets)   Requirements: • At least 3 years' experience as a support specialists in large business enterprise of 1,000 people or more • Bachelor's degree in Information technology (software engineering or software development) or other sciences related area, or equivalent work experience. The successful Support Developer is expected to work closely with our customers while making sure that our larger organization is kept abreast of product strengths and weaknesses. The Java Support Specialists is expected to provide guidance to other support team members. This requires a unique blend of technical expertise and customer facing skills. Our applications are both custom-built in-house products as well as third-party off-the-shelf products with customizations. Regular application validation is required due to infrastructure or component upgrades and patches. This role requires a high degree of independence, ownership and responsibility for customer success. Support Developer is expected to be highly resourceful at responding to and managing customer issues in a timely manner. Thus the successful candidate must be skilled at developing and maintaining professional relationships with peers as well as colleagues in other departments and geographic locations.   This position is in Midtown Atlanta. However, full-time remote is allowed for this position.  Client Skills Matrix: Skill Required / Desired Amount  Candidate Years of Experience   Java/J2EE 3 Years Required     JavaScript 3 Years Required     Knowledge of application servers such as Apache, Tomcat, and BEA WebLogic 3 Years Required     Knowledge of Windows and Unix server operating systems 1 Years Highly desired     Knowledge of Eclipse IDE 3 Years Required     Knowledge of git code repositories 1 Years Nice to have     Oracle / SQL Server databases 2 Years Required     Technical Support Experience 3 Years Required     Experience in developing web applications in.NET environment using C# and ASP and ADO with Microsoft Visual Studio .NET 6 months Nice to have

Position Details

POSTED:

Oct 03, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16567200304671746

LOCATION:

United States

CITY:

Atlanta, GA

Job Origin:

OORWIN_ORGANIC_FEED

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Position: IT Applications Support Java Developer 3 REQ ID: 686579 Client Name: GDOT Job Location: 100% Remote Interview type: Either Web Cam or In Person Duration time:  07/25/2022 to 06/30/2023 Short Description: Senior Support Java Developer position. Under broad supervision, provides application and user support on a continuing basis. Troubleshoots and resolves end-user problems. Analyzes, designs, and develops software modifications to meet users' needs. Complete Description: Job Summary: Responsibilities • Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills • Listen to customer concerns and issues, use appropriate troubleshooting and problem analysis techniques to isolate root cause of problems, and recommend appropriate solutions to the customer to resolve the problem. • Independently diagnose and resolve problems related to our applications • Research, troubleshoot and resolve escalated customer issues • Requires working at a fast pace, across multiple cases while maintaining close attention to detail. • Ensure detailed recording of issues in tickets for engineering work. • Facilitate communication between customers and other teams in the resolution of issues   Preferred technical skills include: • Configuration and support of enterprise software applications • Use of ServiceNow Platform a plus • Knowledge of Oracle and/or MS SQL Server, including the ability to write SQL queries • Knowledge of application servers such as Apache, Tomcat, and BEA WebLogic • Knowledge of Windows and Unix server operating systems • Knowledge of git code repositories • Experience with Eclipse IDE • Experience in developing web applications in.NET environment using C# and ASP and ADO with Microsoft Visual Studio .NET (6 months of more) is a plus • Experience working with third party vendors (e.g. creating Oracle Support tickets)   Requirements: • At least 3 years' experience as a support specialists in large business enterprise of 1,000 people or more • Bachelor's degree in Information technology (software engineering or software development) or other sciences related area, or equivalent work experience. The successful Support Developer is expected to work closely with our customers while making sure that our larger organization is kept abreast of product strengths and weaknesses. The Java Support Specialists is expected to provide guidance to other support team members. This requires a unique blend of technical expertise and customer facing skills. Our applications are both custom-built in-house products as well as third-party off-the-shelf products with customizations. Regular application validation is required due to infrastructure or component upgrades and patches. This role requires a high degree of independence, ownership and responsibility for customer success. Support Developer is expected to be highly resourceful at responding to and managing customer issues in a timely manner. Thus the successful candidate must be skilled at developing and maintaining professional relationships with peers as well as colleagues in other departments and geographic locations.   This position is in Midtown Atlanta. However, full-time remote is allowed for this position.  Client Skills Matrix: Skill Required / Desired Amount  Candidate Years of Experience   Java/J2EE 3 Years Required     JavaScript 3 Years Required     Knowledge of application servers such as Apache, Tomcat, and BEA WebLogic 3 Years Required     Knowledge of Windows and Unix server operating systems 1 Years Highly desired     Knowledge of Eclipse IDE 3 Years Required     Knowledge of git code repositories 1 Years Nice to have     Oracle / SQL Server databases 2 Years Required     Technical Support Experience 3 Years Required     Experience in developing web applications in.NET environment using C# and ASP and ADO with Microsoft Visual Studio .NET 6 months Nice to have


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