IT Support Analyst
IT Support Analyst
PayRate:
CorTech is looking to hire a IT Support Analyst in Mount Prospect, IL.
IT Support Analyst/ IT Help Desk
Respond to queries either in person or over the phone.
Respond to email messages for customers seeking help.
Walk customer through problem-solving process both locally and remotely.
Ability to use remote tools to diagnose and problem solve.
Run diagnostic programs to resolve problems.
Run reports to determine malfunctions that continue to occur.
Clean up computers
Install, modify, repair and perform ongoing maintenance of computer hardware and software.
Resolve technical problems with LAN, WAN, and other systems.
Basic understanding of Windows OS / Servers, including but not limited to AD.
