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IT Support Analyst

In United States

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IT Support Analyst   

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JOB TITLE:

IT Support Analyst

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Chicago, IL | Hybrid United States

JOB DESCRIPTION:

Aspire Site IT Lead Function: Local / Regional IT Lead Reports to: Regional/ Local Deployment Lead Location: Regional / Local Deployment Office Location: Onsite (SSF) based/Hybri, South SanFrancisco, CA   Purpose: The purpose of the local / regional IT Lead role is to ensure that all IT aspects of the ASPIRE Deployment are taken into consideration, understood and followed. The local / regional IT Lead is responsible to ensure Site IT readiness and all deliverables are followed-up on and completed. This role works closely with Business Local/Site/regional Deployment Lead to manage the readiness, preparation and delivery of an ASPIRE deployment project according to the ASPIRE Deployment Framework (activities & deliverables).   Key Responsibilities/Tasks   Part A Ensure site IT readiness Manage the IT remediation activities, including tracker follow-up and updates/Reporting and execution of activities identified during the assessment Ownership for the Local System Impact Assessment and its execution LLT (Long Lead Time Item) identification and realization via required IT sub-projects Supporting the data remediation identification with business Ensures local deployment plan includes all relevant technical and application elements and is resourced accordingly Mobilizes resource (incl. third party) as required Leads design, build, test of the legacy system remediation work Acts as site primary point of contact to the IT project team and IT BP Becomes a change agent for Aspire, Coaches, motivates and leads people through the change Manages interdependencies and synergies between different countries within the region Accountable for site/affiliate execution including Local budgeting & local schedule execution Local schedule execution Evaluation of impact on downtime schedule align with other site projects Identify and manage roll-out risks within the regional area of responsibility.   Part B Manages the local IT template deployment: Leading the data remediation identification and support Ensures local deployment plan includes all relevant technical, validation and application elements and is resourced accordingly Mobilizes resource (incl. third party) as required. Manages the local IT template deployment Facilitates and remediates local hardware and instances to support Aspire needs Partners with the ASPIRE core team to mobilize the required budget and resources for the deployment activities Supports decommission/archive/retrieval as required Data extract/transfer support key-users/super-users on-site hyper-care Works closely with local/regional business cutover to ensure integrated cutover plan and clear responsibilities for all local legacy technical elements. Also ensures these elements are executed for test phases as required to create integrated environments Supports testing, drive execution, incl. localization, testing, and IJAT (builds, qualifies and reports the environments for each test phase and cutover) Supports data remediation and data cleansing (plans - automated, manual etc) Supports local interfaces and systems   Key contacts and communicates with: ASPIRE Deployment Lead and SPOC / Main Functional contacts Site System Application Owner and Business Process Owner, IT BP and PTIX Network ASPIRE Core & Regional Project Manager - PMO- (business and IT) ASPIRE Cutover Lead Third party vendors Manage key regional and local stakeholders   Requirements University degree / PhD (informatics, engineering or similar) Minimum 7 years' experience in similar roles Experience in leading complex projects, programs and initiatives to implement IT projects Extensive knowledge of IT, automation, operations and quality business processes   Knowledge/Skills/Competencies Full understanding of the global pharmaceutical industry and broader Excellent knowledge in manufacturing / production, IT and quality Understanding of the Roche business and its key processes Extensive knowledge of IT, automation, operations and quality business processes Strategic and conceptual thinking Focus on delivery Ability to inspire and influence Proven matrix leader skills Working experience in different pharma companies and across different cultures / countries Extensive project management experience and advanced certification in project management Extensive change management experience Excellent communication skills Be able to influence at all levels ' Has 5+ years' experience working within a global environment in the pharmaceutical industry and are excellent knowledge of the regulatory requirements surrounding this field, particularly GMP. ' Has experience of working with senior level partners in global work streams within projects in a matrixed environment - leading without authority across multiple stakeholders and managing several tasks at once. ' Willing to stretch beyond your comfort zone to learn new skills in a rapidly changing environment and have the ability to build and maintain business relationships.  

Position Details

POSTED:

Nov 29, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16548048256161818

LOCATION:

United States

CITY:

Chicago, IL | Hybrid

Job Origin:

OORWIN_ORGANIC_FEED

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Aspire Site IT Lead Function: Local / Regional IT Lead Reports to: Regional/ Local Deployment Lead Location: Regional / Local Deployment Office Location: Onsite (SSF) based/Hybri, South SanFrancisco, CA   Purpose: The purpose of the local / regional IT Lead role is to ensure that all IT aspects of the ASPIRE Deployment are taken into consideration, understood and followed. The local / regional IT Lead is responsible to ensure Site IT readiness and all deliverables are followed-up on and completed. This role works closely with Business Local/Site/regional Deployment Lead to manage the readiness, preparation and delivery of an ASPIRE deployment project according to the ASPIRE Deployment Framework (activities & deliverables).   Key Responsibilities/Tasks   Part A Ensure site IT readiness Manage the IT remediation activities, including tracker follow-up and updates/Reporting and execution of activities identified during the assessment Ownership for the Local System Impact Assessment and its execution LLT (Long Lead Time Item) identification and realization via required IT sub-projects Supporting the data remediation identification with business Ensures local deployment plan includes all relevant technical and application elements and is resourced accordingly Mobilizes resource (incl. third party) as required Leads design, build, test of the legacy system remediation work Acts as site primary point of contact to the IT project team and IT BP Becomes a change agent for Aspire, Coaches, motivates and leads people through the change Manages interdependencies and synergies between different countries within the region Accountable for site/affiliate execution including Local budgeting & local schedule execution Local schedule execution Evaluation of impact on downtime schedule align with other site projects Identify and manage roll-out risks within the regional area of responsibility.   Part B Manages the local IT template deployment: Leading the data remediation identification and support Ensures local deployment plan includes all relevant technical, validation and application elements and is resourced accordingly Mobilizes resource (incl. third party) as required. Manages the local IT template deployment Facilitates and remediates local hardware and instances to support Aspire needs Partners with the ASPIRE core team to mobilize the required budget and resources for the deployment activities Supports decommission/archive/retrieval as required Data extract/transfer support key-users/super-users on-site hyper-care Works closely with local/regional business cutover to ensure integrated cutover plan and clear responsibilities for all local legacy technical elements. Also ensures these elements are executed for test phases as required to create integrated environments Supports testing, drive execution, incl. localization, testing, and IJAT (builds, qualifies and reports the environments for each test phase and cutover) Supports data remediation and data cleansing (plans - automated, manual etc) Supports local interfaces and systems   Key contacts and communicates with: ASPIRE Deployment Lead and SPOC / Main Functional contacts Site System Application Owner and Business Process Owner, IT BP and PTIX Network ASPIRE Core & Regional Project Manager - PMO- (business and IT) ASPIRE Cutover Lead Third party vendors Manage key regional and local stakeholders   Requirements University degree / PhD (informatics, engineering or similar) Minimum 7 years' experience in similar roles Experience in leading complex projects, programs and initiatives to implement IT projects Extensive knowledge of IT, automation, operations and quality business processes   Knowledge/Skills/Competencies Full understanding of the global pharmaceutical industry and broader Excellent knowledge in manufacturing / production, IT and quality Understanding of the Roche business and its key processes Extensive knowledge of IT, automation, operations and quality business processes Strategic and conceptual thinking Focus on delivery Ability to inspire and influence Proven matrix leader skills Working experience in different pharma companies and across different cultures / countries Extensive project management experience and advanced certification in project management Extensive change management experience Excellent communication skills Be able to influence at all levels ' Has 5+ years' experience working within a global environment in the pharmaceutical industry and are excellent knowledge of the regulatory requirements surrounding this field, particularly GMP. ' Has experience of working with senior level partners in global work streams within projects in a matrixed environment - leading without authority across multiple stakeholders and managing several tasks at once. ' Willing to stretch beyond your comfort zone to learn new skills in a rapidly changing environment and have the ability to build and maintain business relationships.  


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