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Information Systems Technician 3

In California / United States

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Information Systems Technician 3   

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JOB TITLE:

Information Systems Technician 3

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Sunnyvale California / United States

JOB DESCRIPTION:

Information Systems Technician 3

ISIJP00003780

05/10/2021 to 05/09/2022

Intuitive Surgical, Inc.

Location: Sunnyvale, California - 94086

Pay Rate 2.00 - 32.95

Bill Rate 2.64 - 43.48

Description:

TITLE: AV Administrator

DEPARTMENT: IT

REPORTS TO: AV Lead

SUMMARY:

This position provides technical assistance to internal/external clients of audiovisual, IT/Networking, Unified Communications and Telepresence equipment and systems. This position provides operational support to customers within the corporation.

DUTIES AND RESPONSIBILITIES:

Provide technical support for the following types of systems:

o Audio (Program and Speech, DSP based systems)

o Projection and Display Devices

o Control Systems

o Audio and Video Teleconferencing

o Digital Signage Systems

o Video Wall Display Systems

o Cisco: MX, SX, and Room Kit video conference system

o Poly: Studio X50, G7500 video conference system

o RF Systems

o Remote Monitoring

o Unified Communications

o Internal IT & AV Technologies and Infrastructure

o PC's MAC & Windows OS

Other responsibilities include:

o Work with manufacturers and vendors to develop relationships related to equipment servicing (technical support, securing return authorizations, etc).

o Maintain tickets by assigned status; updates/follow-up required within specified SLA urgency.

o Manage calendar assignments and coordinate with Field Service Techs daily.

o Work with Parts/Ticket coordinators to ensure timely coordination of part installs.

o Assemble reports/paperwork as required for recording customer interactions.

o Provide a high level of customer support.

o Develop an on-going customer relationship, resulting in future loyalty.

o Troubleshoot system issues to determine resolutions and appropriate usage.

o Provide operational/VTC support for meetings as required.

Position Details

POSTED:

Jul 09, 2021

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16204864085492232

LOCATION:

California / United States

CITY:

Sunnyvale

Job Origin:

CEIPAL_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Information Systems Technician 3    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Information Systems Technician 3

ISIJP00003780

05/10/2021 to 05/09/2022

Intuitive Surgical, Inc.

Location: Sunnyvale, California - 94086

Pay Rate 2.00 - 32.95

Bill Rate 2.64 - 43.48

Description:

TITLE: AV Administrator

DEPARTMENT: IT

REPORTS TO: AV Lead

SUMMARY:

This position provides technical assistance to internal/external clients of audiovisual, IT/Networking, Unified Communications and Telepresence equipment and systems. This position provides operational support to customers within the corporation.

DUTIES AND RESPONSIBILITIES:

Provide technical support for the following types of systems:

o Audio (Program and Speech, DSP based systems)

o Projection and Display Devices

o Control Systems

o Audio and Video Teleconferencing

o Digital Signage Systems

o Video Wall Display Systems

o Cisco: MX, SX, and Room Kit video conference system

o Poly: Studio X50, G7500 video conference system

o RF Systems

o Remote Monitoring

o Unified Communications

o Internal IT & AV Technologies and Infrastructure

o PC's MAC & Windows OS

Other responsibilities include:

o Work with manufacturers and vendors to develop relationships related to equipment servicing (technical support, securing return authorizations, etc).

o Maintain tickets by assigned status; updates/follow-up required within specified SLA urgency.

o Manage calendar assignments and coordinate with Field Service Techs daily.

o Work with Parts/Ticket coordinators to ensure timely coordination of part installs.

o Assemble reports/paperwork as required for recording customer interactions.

o Provide a high level of customer support.

o Develop an on-going customer relationship, resulting in future loyalty.

o Troubleshoot system issues to determine resolutions and appropriate usage.

o Provide operational/VTC support for meetings as required.


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