Inside Sales Rep Apply
RESPONSIBILITIES
• Process Energy Conservation rebate applications
• Make outbound calls to check on outstanding applications
• Uncover customer interests and needs, discuss Energy Conservation programs available
• Become a subject matter expert on our portfolio of Energy Conservation programs; promote benefits
• Discuss eligibility requirements as defined in the terms and conditions
• Resolve customer issues and address obstacles impacting the rebate process
• Drive continuous improvements in rebate processing and procedures
• Coach and train trade-allys (contractors) on rebate application instructions, eligibility requirements, and standard operating procedures
• Generate reports and excel spreadsheets
• Partner with program lead and field representative to resolve issues and improve performance
Basic Qualifications
• High School Degree or Equivalent
• Minimum of 5 years customer service experience
• Experience promoting program benefits
• Data entry skills (sales, orders, claims, rebates), high data entry accuracy
• Intermediate computer experience (Microsoft Word, Excel, and Outlook)
Preferred Qualifications:
• Associates or Bachelor’s degree is preferred
• Excellent written and verbal communication skills
• Ability to multi-task
• Strong Interpersonal skills; including ability to quickly establish and maintain rapport at all levels
