Instructor Apply
Submittal Limit: 2
Description/Project:
This person will be responsible for instructor led training (in person and virtual) for existing and new employees within the Customer Service Organization. This would include new hire training, existing employee training and development, creating reinforcement strategies, managing classroom activities, documenting participant performance, and all other administrative tasks related to the training experience. As a utility, we also have a responsibility to support customers during major storm event so there are occasions where call handling is required.
Top Skills Required:
-Classroom/Instructional experience, minimum of 2 years – must be instruction of adults
-Able to teach/instruct virtually
-Ability to lead, coach, develop peers
-Excellent verbal and written communication skills
-Good time management and problem solving skills
-Excellent computer and troubleshooting skills
-Ability to collaborate/partner with internal stakeholders and external stakeholders
-Ability to communicate to various audiences (from individual contributor to different levels of leadership)
-Experience with the ADDIE model to develop training solutions
-Ability to quickly learn knowledge of company, organization and operational areas
-Flexibility to manage multiple priorities
Top Nice to Have Skills:
-Knowledge of the energy/utility business
-Call center experience
Education and certifications/licensures required:
-Bachelor’s degree preferred
-Minimum 2 years’ experience in adult education/training
Prior related experience. Knowledge of company organization and operations areas. Understanding of adult learning theory and instructional design. Full competency in skills related to specific job area. Excellent verbal and written communication skills. Good Problem solving skills. Good time management skills. Good personal computer skills. Ability to competently use all software applications critical to the target audience. Ability to present material in an understandable way to large and small groups. Ability to analyze and organize information and develop training programs and classes. Ability to operate and troubleshoot equipment used by the target audience. Ability to lead and coach. Ability to process information and questions quickly and develop answers.
