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Internal Services Professional

In South Carolina / United States

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Internal Services Professional   

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JOB TITLE:

Internal Services Professional

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Columbia South Carolina / United States

JOB DESCRIPTION:

ATTN: Seeking candidate to work full time in the Document Management department of our Digital Services Center. This position includes the goal to advance to a tenured position (temp-hire) based on business needs, candidate performance and dependability. Candidates are reviewed for potential conversion to permanent hire, typically at the 3 month to 6 month mark.

SCHEDULE: For this position, candidates have the opportunity to choose one of the following approved schedules that best suits them:
• 8AM – 5PM shift; 5 day workweek with Saturday and Sunday off
• 4 day / 10 hour shift: either 7AM to 6PM, or 8AM to 7PM; includes Saturday and Sunday off, plus one day off midweek (Tues, Wed, or Thurs)


REMOTE WORKING: This position is currently remote, but could be subject to change and is based out of our Columbia, SC office. Employees are expected to visit the office as needed for various tasks.

JOB RESPONSIBILITIES
Summary
Obtain missing invoice data from utility providers in a timely manner by accessing information online and/or contacting providers via telephone, fax or email. Candidates should be prepared to be on the phone contacting providers across the United States and Canada for much of the workday. Overall, this role requires routine work that follows an established system of operation with a high degree of accuracy and efficiency within the Document Management department.

PRE-TRAINING REQUIREMENT
Utility Bill Knowledge Training (UBK) is a 2 day foundation-level course that we provide and require every Siemens employee to complete, most often immediately upon hire. This is to ensure new hires will be familiar with the utilities industry as well as our specific processes, components and terminology. A passing score on the final test is required to remain on-board with us. Those who pass may advance to their designated departments for specific job training.

TASKS:
• Primary method of contact is via telephone; up to 8 hours of phone-work daily
• Negotiate the waiver of fees and/or obtain due date extensions as needed
• Determine invoices to be obtained by evaluating key data points
• Update systems of operation with tasks performed and relevant data
• Communicate to internal and external parties in a clear and detailed manner
• Retrieve, open, scan and file mailed invoices and non-invoice documents
• Perform at or below Target Key Performance Indicators (KPI’s) per Standard Operating Procedures
• Participate in the re-evaluation of current processes and offer suggestions to improve the effectiveness and efficiency of each process.

KEY RESPONSIBILITIES
• Select appropriate processes from clearly documented rules, past practices or new instructions
• Seek advice and guidance on non-routine or problem areas from senior department members
• Refer complex, unusual problems to senior department members

SKILLS REQUIRED
• Successful completion of UBK training
• Professional phone presence
• Strong verbal and written communication skills
• Ability to negotiate effectively in a professional manner
• Ability to research and navigate websites and internal systems
• Excellent time management skills; reliable and able to multi-task
• Microsoft Office Suite (Outlook skills are a plus!)

OPTIONAL SKILLS PREFERRED
• Type at a minimum of 45 WPM
• Microsoft Outlook

EXPERIENCE
Entry level skillset with up to 2 years of successful experience in a similar phone or and/or data based role, generally comparable with the tasks and responsibilities as presented above.

EDUCATION
HS diploma or equivalent is required.

PREFERRED:
• 1 – 2 years of vocation/technical training or an Associates degree in a related field
• Specialized skill training or certification pertinent to the position


ABOUT US

Room to Grow
We tend to hire for entry-level positions, but promote internally for higher level or permanent positions that become available periodically. In the event that we convert a temp to permanent hire, we generally provide a pay raise at that point.

Company Culture
As a company, Siemens is committed to supporting diversity, equity and inclusion. We invest in our greatest resource – our employees – through merit-based promotions, company provided trainings, team-building events, as well as free access to world-class physical and mental health resources and financial wellness seminars. Learn more about us here - new.siemens.com/global/en.html

Position Details

POSTED:

Aug 02, 2021

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16204861108127545

LOCATION:

South Carolina / United States

CITY:

Columbia

Job Origin:

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A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Internal Services Professional    Apply

Click on the below icons to share this job to Linkedin, Twitter!

ATTN: Seeking candidate to work full time in the Document Management department of our Digital Services Center. This position includes the goal to advance to a tenured position (temp-hire) based on business needs, candidate performance and dependability. Candidates are reviewed for potential conversion to permanent hire, typically at the 3 month to 6 month mark.

SCHEDULE: For this position, candidates have the opportunity to choose one of the following approved schedules that best suits them:
• 8AM – 5PM shift; 5 day workweek with Saturday and Sunday off
• 4 day / 10 hour shift: either 7AM to 6PM, or 8AM to 7PM; includes Saturday and Sunday off, plus one day off midweek (Tues, Wed, or Thurs)


REMOTE WORKING: This position is currently remote, but could be subject to change and is based out of our Columbia, SC office. Employees are expected to visit the office as needed for various tasks.

JOB RESPONSIBILITIES
Summary
Obtain missing invoice data from utility providers in a timely manner by accessing information online and/or contacting providers via telephone, fax or email. Candidates should be prepared to be on the phone contacting providers across the United States and Canada for much of the workday. Overall, this role requires routine work that follows an established system of operation with a high degree of accuracy and efficiency within the Document Management department.

PRE-TRAINING REQUIREMENT
Utility Bill Knowledge Training (UBK) is a 2 day foundation-level course that we provide and require every Siemens employee to complete, most often immediately upon hire. This is to ensure new hires will be familiar with the utilities industry as well as our specific processes, components and terminology. A passing score on the final test is required to remain on-board with us. Those who pass may advance to their designated departments for specific job training.

TASKS:
• Primary method of contact is via telephone; up to 8 hours of phone-work daily
• Negotiate the waiver of fees and/or obtain due date extensions as needed
• Determine invoices to be obtained by evaluating key data points
• Update systems of operation with tasks performed and relevant data
• Communicate to internal and external parties in a clear and detailed manner
• Retrieve, open, scan and file mailed invoices and non-invoice documents
• Perform at or below Target Key Performance Indicators (KPI’s) per Standard Operating Procedures
• Participate in the re-evaluation of current processes and offer suggestions to improve the effectiveness and efficiency of each process.

KEY RESPONSIBILITIES
• Select appropriate processes from clearly documented rules, past practices or new instructions
• Seek advice and guidance on non-routine or problem areas from senior department members
• Refer complex, unusual problems to senior department members

SKILLS REQUIRED
• Successful completion of UBK training
• Professional phone presence
• Strong verbal and written communication skills
• Ability to negotiate effectively in a professional manner
• Ability to research and navigate websites and internal systems
• Excellent time management skills; reliable and able to multi-task
• Microsoft Office Suite (Outlook skills are a plus!)

OPTIONAL SKILLS PREFERRED
• Type at a minimum of 45 WPM
• Microsoft Outlook

EXPERIENCE
Entry level skillset with up to 2 years of successful experience in a similar phone or and/or data based role, generally comparable with the tasks and responsibilities as presented above.

EDUCATION
HS diploma or equivalent is required.

PREFERRED:
• 1 – 2 years of vocation/technical training or an Associates degree in a related field
• Specialized skill training or certification pertinent to the position


ABOUT US

Room to Grow
We tend to hire for entry-level positions, but promote internally for higher level or permanent positions that become available periodically. In the event that we convert a temp to permanent hire, we generally provide a pay raise at that point.

Company Culture
As a company, Siemens is committed to supporting diversity, equity and inclusion. We invest in our greatest resource – our employees – through merit-based promotions, company provided trainings, team-building events, as well as free access to world-class physical and mental health resources and financial wellness seminars. Learn more about us here - new.siemens.com/global/en.html


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