United States

Greetings,

I have a job opportunity for you, please find the Job Description below. If you are interested, please share your resume along with your contact details.

Job Title: Jet Admin System Administrator

Location: Remote

Duration: 12 months

Shift is: Monday - Friday 6pm to 2am EST

One on-call weekend per month

Description -

• Printer Firmware Management
• Device reconfiguration
• Printer software administration and management

Responsibilities:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features and specifications.
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally.
• Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.

Education and Experience Required:

• Advanced Microsoft Excel knowledge is required
• 1-3 years experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.
• Intermediate Networking knowledge.
• Additional knowledge in WebJetAdmin, and printer troubleshooting is a plus.
• Software and database creation/management is a plus.

Knowledge and Skills:

• Excellent verbal and written communication skills in English.
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem-solving skills.
• Software and hardware knowledge of computing, storage, and peripheral devices.
• Superior customer service skills.

• The must be very well acquainted with Outlook and email organization.
• They need to be able to work in Excel. Create documents, familiar with VLOOKUP and formatting the document.
• They must a good communicator, write good sentences, etc. We work with our client in email and good communication and follow up is key for a good experience.
• They will be working at home, so we prefer a person that has good experience going to the office to learn a good work ethic.
• They must have a good secure internet connection. No unsecured WIFI at any time.
• They need a cell phone they can use in the event it is needed.

Regards,
Mukesh Kumar

Wingsoft consulting LLC
Phone: (308) 365-9435

Email: Mukesh@wingsoftconsulting.com

www.wingsoftconsulting.com
Plainsboro Township, NJ 08536

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