Jet Admin System Administrator- Remote- W2 Apply
Greetings,
I have a job opportunity for you, please find the Job Description below. If you are interested, please share your resume along with your contact details.
Job Title: Jet Admin System Administrator
Location: Remote
Duration: 12 months
Shift is: Monday - Friday 6pm to 2am EST
One on-call weekend per month
Description -
- Printer Firmware Management
- Device reconfiguration
- Printer software administration and management
Responsibilities:
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
- Respond to service, product, technical, and customer- relations questions on subjects such as features and specifications.
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
- Evaluate unique or complex installations or configurations and make recommendations for resolution.
- Articulate clearly in writing and verbally.
- Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
Education and Experience Required:
- Advanced Microsoft Excel knowledge is required
- 1-3 years experience in relevant technologies and customer environments.
- Relevant industry qualification where applicable.
- Intermediate Networking knowledge.
- Additional knowledge in WebJetAdmin, and printer troubleshooting is a plus.
- Software and database creation/management is a plus.
Knowledge and Skills:
- Excellent verbal and written communication skills in English.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem-solving skills.
- Software and hardware knowledge of computing, storage, and peripheral devices.
- Superior customer service skills.
- The must be very well acquainted with Outlook and email organization.
- They need to be able to work in Excel. Create documents, familiar with VLOOKUP and formatting the document.
- They must a good communicator, write good sentences, etc. We work with our client in email and good communication and follow up is key for a good experience.
- They will be working at home, so we prefer a person that has good experience going to the office to learn a good work ethic.
- They must have a good secure internet connection. No unsecured WIFI at any time.
- They need a cell phone they can use in the event it is needed.
Regards,
Mukesh Kumar
Wingsoft consulting LLC
Phone: (308) 365-9435
Email: Mukesh@wingsoftconsulting.com
www.wingsoftconsulting.com
Plainsboro Township, NJ 08536
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