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L1 Support Analyst

In Texas / United States

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L1 Support Analyst   

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JOB TITLE:
L1 Support Analyst
JOB TYPE:

JOB SKILLS:
JOB LOCATION:
Dallas Texas / United States

JOB DESCRIPTION :

Role Description

L1 - First Line Support: Helpdesk Support

This support level receives inbound requests through channels like On Call phone, Web forms, email, Teams Chat, or any other means based on a documented process.

L1 support typically includes individuals that have very limited technical expertise or are in the early stages of their IT career (< 2 years).

L1 support logs, categorizes, prioritizes, tracks, and routes (i) incidents reported by users or (ii) alarms raised by monitoring tools.

L1 is intended to be the first to acknowledge an incident. L1 support tracks tickets until successfully resolved.

L1 engineers can implement basic, documented break-fix tasks like following a documented process.

L1 would typically escalate to an L2 depending on an unexpected result of a documented process.

Position Details

Apr 11, 2021
S1617465841507816
Texas / United States
Dallas
A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

L1 Support Analyst    Apply

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Role Description

L1 - First Line Support: Helpdesk Support

This support level receives inbound requests through channels like On Call phone, Web forms, email, Teams Chat, or any other means based on a documented process.

L1 support typically includes individuals that have very limited technical expertise or are in the early stages of their IT career (< 2 years).

L1 support logs, categorizes, prioritizes, tracks, and routes (i) incidents reported by users or (ii) alarms raised by monitoring tools.

L1 is intended to be the first to acknowledge an incident. L1 support tracks tickets until successfully resolved.

L1 engineers can implement basic, documented break-fix tasks like following a documented process.

L1 would typically escalate to an L2 depending on an unexpected result of a documented process.