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LAN Administrator

In South Carolina / United States

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LAN Administrator   

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JOB TITLE:

LAN Administrator

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

North Charleston South Carolina / United States

JOB DESCRIPTION:


Work Schedule: 8 hour that fits between the hours of 7am to 7pm

Role Description:
• This resource with be responsible for support customers on the southern part of the state.
• Trouble shoot technical hardware and software issues
• Install mobile devices in company vehicles
• Respond to customer generated tickets that are generated by the Help Desk
• Travel to remote offices
• Support all aspects of Microsoft office and windows 10
• Provide support for all projects as they are presented.
• Reconcile the devices that are not updated by our automated system


Top Skills Needed:
• The ability to troubleshoot
• Strong customer service
• Organized/the ability to prioritize work


Top Nice to Haves:
• Programming
• Knowledge of ServiceNow ticketing system


Education/Experience Required:
• An Associates Degree or 3 years of work experience

• Troubleshooting experience both hardware and software


Other Required Knowledge, Skills, Abilities &Experience

Basic Qualifications:
2+ years related IT Network Experience Required


Knowledge, Skills &Abilities:
Experience supporting WebEx audio visual equipment.
Experience in data communications is desired. Incumbents should have a good understanding and
knowledge of software applications and hardware.
Advanced troubleshooting skills to resolve issues with applications not supported by the ITBA and BSA groups
Ability to work alone and handle unusually large volumes of work due to ET requirements and number of clients using multiple computer assets
High volume of IT requests for hardware and software.

Customer Service Skills: Possesses a broad understanding of customer needs and of how to meet those needs. Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them.

Technical: Has an ability to translate that knowledge into benefits for the customer. Maintains a solid strategy for efficient problem diagnosis. Ability to focus on the real issues involved.

Expert communicator: Must be an able listener. Communicates early and often with the customer keeping them informed of the situation.

Judgement: Ability to respond to multiple customer and employee/contractor requests or demands. Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand.

Teamwork: Willingly cooperates and works collaboratively towards solutions that generally benefit all parties and accomplishes company/group objectives. Communicates clearly with other team members as well as other support organizations.

Specialized Skills and Abilities Preferred:
Support, maintain, and train users on WebEx equipment

Position Details

POSTED:

Sep 22, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S1647961208598768

LOCATION:

South Carolina / United States

CITY:

North Charleston

Job Origin:

Jobsrus_organic_feed

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

LAN Administrator    Apply

Click on the below icons to share this job to Linkedin, Twitter!


Work Schedule: 8 hour that fits between the hours of 7am to 7pm

Role Description:
• This resource with be responsible for support customers on the southern part of the state.
• Trouble shoot technical hardware and software issues
• Install mobile devices in company vehicles
• Respond to customer generated tickets that are generated by the Help Desk
• Travel to remote offices
• Support all aspects of Microsoft office and windows 10
• Provide support for all projects as they are presented.
• Reconcile the devices that are not updated by our automated system


Top Skills Needed:
• The ability to troubleshoot
• Strong customer service
• Organized/the ability to prioritize work


Top Nice to Haves:
• Programming
• Knowledge of ServiceNow ticketing system


Education/Experience Required:
• An Associates Degree or 3 years of work experience

• Troubleshooting experience both hardware and software


Other Required Knowledge, Skills, Abilities &Experience

Basic Qualifications:
2+ years related IT Network Experience Required


Knowledge, Skills &Abilities:
Experience supporting WebEx audio visual equipment.
Experience in data communications is desired. Incumbents should have a good understanding and
knowledge of software applications and hardware.
Advanced troubleshooting skills to resolve issues with applications not supported by the ITBA and BSA groups
Ability to work alone and handle unusually large volumes of work due to ET requirements and number of clients using multiple computer assets
High volume of IT requests for hardware and software.

Customer Service Skills: Possesses a broad understanding of customer needs and of how to meet those needs. Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them.

Technical: Has an ability to translate that knowledge into benefits for the customer. Maintains a solid strategy for efficient problem diagnosis. Ability to focus on the real issues involved.

Expert communicator: Must be an able listener. Communicates early and often with the customer keeping them informed of the situation.

Judgement: Ability to respond to multiple customer and employee/contractor requests or demands. Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand.

Teamwork: Willingly cooperates and works collaboratively towards solutions that generally benefit all parties and accomplishes company/group objectives. Communicates clearly with other team members as well as other support organizations.

Specialized Skills and Abilities Preferred:
Support, maintain, and train users on WebEx equipment


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