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Lead Application Support Engineer

In United States

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Lead Application Support Engineer   

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JOB TITLE:

Lead Application Support Engineer

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Coppell, TX United States

JOB DESCRIPTION:

This is a Contract 2 Hire role and Onsite from day 1. Please submit candidates for this role with a headshot (Photo) on their resume.    The Lead Application Support role will be responsible for providing technical support of all applications. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary. Why you'll love this job The Lead Application Support role will be responsible for providing technical support of all applications. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary. What you'll do: Support CLIENT applications by providing monitoring, application, and system support for CLIENT's production application services client facing environments. Provide 24x7 support for event monitoring, incident triage, escalation and be a part of a 24/7 on-call rotation. Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc. Contribute to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met. Provide support for change management approval, execution for CLIENT's production application services Client support team engagement to assist with application related incidents, client testing and integrations Disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting Access administration for application access to CLIENT's production application services Support management of resources that are involved in maintaining the host operating system on UNIX, Vmware and Windows servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems. Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately *Note: Responsibilities of this role are not limited to the details above* Qualifications: Minimum 6 years of experience in Application Support Development. Development experience with ServiceNow, SalesForce or Robotic Process Automation (RPA, BluePrism). Bachelor's degree preferred with Masters, or equivalent experience    

Position Details

POSTED:

Dec 05, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16584480786698109

LOCATION:

United States

CITY:

Coppell, TX

Job Origin:

OORWIN_ORGANIC_FEED

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Aug 19, 2017 9am-6pm
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Lead Application Support Engineer    Apply

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This is a Contract 2 Hire role and Onsite from day 1. Please submit candidates for this role with a headshot (Photo) on their resume.    The Lead Application Support role will be responsible for providing technical support of all applications. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary. Why you'll love this job The Lead Application Support role will be responsible for providing technical support of all applications. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary. What you'll do: Support CLIENT applications by providing monitoring, application, and system support for CLIENT's production application services client facing environments. Provide 24x7 support for event monitoring, incident triage, escalation and be a part of a 24/7 on-call rotation. Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc. Contribute to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met. Provide support for change management approval, execution for CLIENT's production application services Client support team engagement to assist with application related incidents, client testing and integrations Disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting Access administration for application access to CLIENT's production application services Support management of resources that are involved in maintaining the host operating system on UNIX, Vmware and Windows servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems. Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately *Note: Responsibilities of this role are not limited to the details above* Qualifications: Minimum 6 years of experience in Application Support Development. Development experience with ServiceNow, SalesForce or Robotic Process Automation (RPA, BluePrism). Bachelor's degree preferred with Masters, or equivalent experience    


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