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Lead Information Technology Technician

In Michigan / United States

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Lead Information Technology Technician   

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JOB TITLE:

Lead Information Technology Technician

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Sterling Heights Michigan / United States

JOB DESCRIPTION:

Full time Perm employment opportunity with comprehensive benefits package, 401k Matching and career growths

A shift - Monday - Friday - 8am to 4:30pm
Need to be flexible to cover additional shifts for Tech's out on PTO and sick leave.

Preferred skills:
CLI, Cisco command line
SQL, MYSQL, SQL Server
VLAN
ESX
VSphere servers

The role of an IT Lead Technician is to support the assigned facility in the daily operations of the local network and IT hardware and software systems connected to it. This position shall serve as the administrator for and provide user support of information and communication business systems, telecommunications and related issues. The main missions of the role include:
Support IT issues and users with shop floor/Manufacturing Execution Systems (Level 1 Troubleshooting)
Engage L2 or L3 support when necessary.
Server disk space management and OS patching.
Hardware troubleshooting and replacement
Support users for MS Office or other PC subjects as a result of escalation of a Stratos Help Desk system ticket
Work with other members of the IT organization to provide solutions to user issues
Keep IT management up to date with local and system changes
Create and escalate support tickets using the Stratos Help Desk system.
Desktop/Laptop setup and distribution
Basic Network Troubleshooting and Support
Execute failover/failback of shop floor systems on a periodic basis.
Ensure back up of systems is properly working
Manage local IT budget
Perform other duties as assigned by the plant leadership and the IT Region Leader
Communicate on a daily basis with plant management. Be part of the plant management daily meetings
The ideal candidate will have/be:
Associates degree in Information Technology, applicable certifications, or 5 years’ experience in the function
Excellent troubleshooting skills and understanding of when to escalate issues.
Ability to communicate effectively with a diverse population and demonstrate good interpersonal skills.
Excellent customer service skills.

Experience in a manufacturing environment preferred
Good understanding of/interest in shop floor systems (sequencing, traceability etc.)
Requires familiarity with Microsoft Operating Systems; Win7, Win 10 Server 2008, 2012, 2016.
Requires familiarity with Microsoft Office 2016 and Office365
Requires familiarity with software and hardware of PCs and network servers
Cisco VOIP and Networking experience and/or training preferred.


Position Details

POSTED:

Oct 10, 2022

EMPLOYMENT:

INDUSTRY:

Information Technology (IT)

SNAPRECRUIT ID:

S1657184408132720

LOCATION:

Michigan / United States

CITY:

Sterling Heights

Job Origin:

Jobsrus_organic_feed

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Lead Information Technology Technician    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Full time Perm employment opportunity with comprehensive benefits package, 401k Matching and career growths

A shift - Monday - Friday - 8am to 4:30pm
Need to be flexible to cover additional shifts for Tech's out on PTO and sick leave.

Preferred skills:
CLI, Cisco command line
SQL, MYSQL, SQL Server
VLAN
ESX
VSphere servers

The role of an IT Lead Technician is to support the assigned facility in the daily operations of the local network and IT hardware and software systems connected to it. This position shall serve as the administrator for and provide user support of information and communication business systems, telecommunications and related issues. The main missions of the role include:
Support IT issues and users with shop floor/Manufacturing Execution Systems (Level 1 Troubleshooting)
Engage L2 or L3 support when necessary.
Server disk space management and OS patching.
Hardware troubleshooting and replacement
Support users for MS Office or other PC subjects as a result of escalation of a Stratos Help Desk system ticket
Work with other members of the IT organization to provide solutions to user issues
Keep IT management up to date with local and system changes
Create and escalate support tickets using the Stratos Help Desk system.
Desktop/Laptop setup and distribution
Basic Network Troubleshooting and Support
Execute failover/failback of shop floor systems on a periodic basis.
Ensure back up of systems is properly working
Manage local IT budget
Perform other duties as assigned by the plant leadership and the IT Region Leader
Communicate on a daily basis with plant management. Be part of the plant management daily meetings
The ideal candidate will have/be:
Associates degree in Information Technology, applicable certifications, or 5 years’ experience in the function
Excellent troubleshooting skills and understanding of when to escalate issues.
Ability to communicate effectively with a diverse population and demonstrate good interpersonal skills.
Excellent customer service skills.

Experience in a manufacturing environment preferred
Good understanding of/interest in shop floor systems (sequencing, traceability etc.)
Requires familiarity with Microsoft Operating Systems; Win7, Win 10 Server 2008, 2012, 2016.
Requires familiarity with Microsoft Office 2016 and Office365
Requires familiarity with software and hardware of PCs and network servers
Cisco VOIP and Networking experience and/or training preferred.



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