United States

Role: Lead PAM/CyberArk Consultant  

Location: King of Prussia, PA (Remote)

Duration: 6-12 Months Plus

 Please share resumes to

pgo AT THE RATE OF Comtechglobal DOT COM

General Description of Services.

Provider shall provide resources to support Customer's CyberArk environment. Provider shall assist, at the direction of Customer, with the following services:

Provider will perform operational tasks related to maintaining and operating the Customer CyberArk Privileged Account Management system as part of L3 support. 

L3 support is out of scope from the ("BAU RUN") services under the SDC. Provider will provide L3 support services for CyberArk environment to the Customer.

 Specific Tasks. Provider shall perform the following specific tasks:

Overseeing the Provider CyberArk Operations Team. Maintaining operational procedures for regular activities and repeat tasks, including account onboarding and maintenance, system operational checks, troubleshooting, and system updates.

Performing the general onboarding of accounts and execution of defined tasks as per change management and request management, or service request.

Delivering to Customer general weekly and monthly reports summarizing CyberArk system performance, capacity, and Incident requests.

Installation, configuration, and maintenance monitoring and batch tools related to the CyberArk system.

Addressing Incidents requiring basic/minor product configuration changes, problem management, troubleshooting of failures and incidents.

Certifications in CyberArk has worked on CyberArk for a large global organization and have strong knowledge of the CyberArk Cloud platform.

Strong communication skills, ability to interact with senior client leaders and be able to lead team of IAM engineers (offshore).