NOC Engineers Apply
Desired Competencies (Technical/Behavioral Competency)
Must Have
- Good communication (Email & Chat), Service Now Knowledge
- Experience in operating different monitoring tool like SCOM, Icinga, SolarWinds, Service now and Netcool.
- Understanding of Data Center and Application environment.
- Monitor
- Strong written and verbal communication skills; strong interpersonal skills
- Proficiency with MS Office (Including Word, Excel, Outlook, PowerPoint, Access), MS Project and Visio
- Experience on incident handling and escalate to correct time if required.
- Strong customer service focus
- Excellent communication skills. Must be able to clearly interact with customer, understand the requirements and communicate with the offshore team. Must be able to participate and represent the team in Change and Incident Management meetings.
- ITIL V4 Framework
- Good Technical Communication and documentation
- Awareness of industry's latest technology trends and applications
- Very strong client-facing and communication skills
- Understanding of IT environment such as Servers, storage, DB, supporting platforms
- Basic troubleshooting knowledge in network devices like Switch/Routers/Firewall and VPN
Good-to-Have
Experience in 24*7 shift
Role descriptions / Expectations from the Role
Compose and track incident Informational to resolution
Perform routine reporting & analysis of tickets after resolution.
Escalate all process issues or concerns to the Incident Management Supervisor
Maintain Customer Expectations
