Onsite Support Engineer Apply
ROLE: Onsite Support Engineer
LOCATIONS : Alpharetta GA
DURATION: CONTRACT
Job description
Position will provide support for the Enterprise Unified Systems via email, phone, chat or listening in on a support bridge. Responsibilities will periodically include tier 2 supports for operational issues for VoIP, video, collaboration and other associated contact center systems. Responsible for supporting the architecture and daily operations in a CISCO based solution. Position will support ticketing flow into the team and manage the relationship beginning to end with the End User. Supporting the daily operations will include completing daily tasks, completing incoming service requests and completing documentation around processes. Doing daily system status checks to verify all systems are online, processes in service and healthy. Focus around completing all tickets in the backlog.
Candidate Requirements:
Primary skills:
Understanding of the ticketing/service request lifecycle in Remedy, Remedy 9 and RemedyForce
Experience with multi-site operations support in systems operations and administration role to support the Cisco UCCE platform that includes CallManager, CVP and ICM.
Knowledge in Jabber, Spark, Webex, MeetingPlace, Slack, etc
Knowledge in Session Border Controllers (SBC) for SIP routing
Knowledge with Unity Voicemail
Use of ITIL practices as a standard is required.
Secondary Skills:
Monitoring and Reporting Applications such Aceyus, CUIC
Knowledge of AppSpace
Knowledge of KnoahSoft and/or Teleopti is a big plus
