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Onsite Technical Support Assistant

In United States

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Onsite Technical Support Assistant   

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JOB TITLE:

Onsite Technical Support Assistant

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Urbandale, IA United States

JOB DESCRIPTION:

Note : This role is onsite from Day 1.

Job Profile Summary
This position is for a developing professional individual contributor in Information Technology, who works under moderate supervision. Provides support to end users across multiple operating companies; by installing/assisting with the operation of their workstations, business applications, and related equipment.

Job Profile Description

  • Escalates incident, and questions to appropriate support groups.
  • Performs installations, maintenance, troubleshoots, and repairs of all OpCo PC hardware/software technologies.
  • Determines appropriate hardware/software based on corporate policy and end user requirements.
  • Supports events, such as infrastructure changes, software releases and BCP etc.
  • Provides timely updates to Management about service issues, when appropriate.
  • Uses corporate Incident Management System to record and track all support work.
  • Maintains accurate hardware and software record using, Corporate Asset Management System for all corporate assets.
  • Performs time tracking tasks, as required..
  • Supports team's abilities and functions through positive customer relations.
  • Contributes to, improvement/enhancement of processes and procedures.
  • Performs related duties as assigned by management.

As part of the PC build process, candidates will be provided a checklist to follow to image each new hire PC and to confirm all applications and software are installed.

After software is installed, candidates will need to follow a QA checklist to ensure software and programs are configured properly, prior to deployment.

Candidates will need great attention to detail and ability to follow the build checklists to ensure all PC builds are configured properly.

Position Details

POSTED:

Jan 17, 2023

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S166199051428411856

LOCATION:

United States

CITY:

Urbandale, IA

Job Origin:

OORWIN_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Onsite Technical Support Assistant    Apply

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<p><strong>Note</strong> : This role is onsite from Day 1.</p> <p><strong>Job Profile Summary</strong><br /> This position is for a developing professional individual contributor in Information Technology, who works under moderate supervision. Provides support to end users across multiple operating companies; by installing/assisting with the operation of their workstations, business applications, and related equipment.</p> <p><strong>Job Profile Description</strong></p> <ul> <li>Escalates incident, and questions to appropriate support groups.</li> <li>Performs installations, maintenance, troubleshoots, and repairs of all OpCo PC hardware/software technologies.</li> <li>Determines appropriate hardware/software based on corporate policy and end user requirements.</li> <li>Supports events, such as infrastructure changes, software releases and BCP etc.</li> <li>Provides timely updates to Management about service issues, when appropriate.</li> <li>Uses corporate Incident Management System to record and track all support work.</li> <li>Maintains accurate hardware and software record using, Corporate Asset Management System for all corporate assets.</li> <li>Performs time tracking tasks, as required..</li> <li>Supports team's abilities and functions through positive customer relations.</li> <li>Contributes to, improvement/enhancement of processes and procedures.</li> <li>Performs related duties as assigned by management.</li> </ul> <p>As part of the PC build process, candidates will be provided a checklist to follow to image each new hire PC and to confirm all applications and software are installed.</p> <p>After software is installed, candidates will need to follow a QA checklist to ensure software and programs are configured properly, prior to deployment.</p> <p>Candidates will need great attention to detail and ability to follow the build checklists to ensure all PC builds are configured properly.</p>


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