Onsite Technical Support Assistant Apply
<p><strong>Note</strong> : This role is onsite from Day 1.</p> <p><strong>Job Profile Summary</strong><br /> This position is for a developing professional individual contributor in Information Technology, who works under moderate supervision. Provides support to end users across multiple operating companies; by installing/assisting with the operation of their workstations, business applications, and related equipment.</p> <p><strong>Job Profile Description</strong></p> <ul> <li>Escalates incident, and questions to appropriate support groups.</li> <li>Performs installations, maintenance, troubleshoots, and repairs of all OpCo PC hardware/software technologies.</li> <li>Determines appropriate hardware/software based on corporate policy and end user requirements.</li> <li>Supports events, such as infrastructure changes, software releases and BCP etc.</li> <li>Provides timely updates to Management about service issues, when appropriate.</li> <li>Uses corporate Incident Management System to record and track all support work.</li> <li>Maintains accurate hardware and software record using, Corporate Asset Management System for all corporate assets.</li> <li>Performs time tracking tasks, as required..</li> <li>Supports team's abilities and functions through positive customer relations.</li> <li>Contributes to, improvement/enhancement of processes and procedures.</li> <li>Performs related duties as assigned by management.</li> </ul> <p>As part of the PC build process, candidates will be provided a checklist to follow to image each new hire PC and to confirm all applications and software are installed.</p> <p>After software is installed, candidates will need to follow a QA checklist to ensure software and programs are configured properly, prior to deployment.</p> <p>Candidates will need great attention to detail and ability to follow the build checklists to ensure all PC builds are configured properly.</p>
